Restaurant Assistant General Manager

Level99; Natick (MA); On-site; USD 70,000 - 80,000; Full time

Job summary

Level99 in Natick, MA is seeking a dynamic Restaurant Assistant General Manager to lead beverage operations and guest experiences in a fast-paced, entertainment-focused venue. You will mentor staff and collaborate with Culinary, Event Sales, and Entertainment to ensure seamless daily operations.

Onsite 5 days/week, 9-hour shifts, you will drive safety, quality, and Level99 standards while cultivating guest loyalty and managing costs. Experience in high-volume venues is essential.

Qualifications

• Must have 2+ years as Restaurant or Event Operations Manager in a high-volume setting.
• Strong verbal and written communication skills; highly organized with keen attention to detail.
• Proficient with adopting and using new operational technology; tech‑savvy and adaptable.

Responsibilities

• Oversee beverage program: inventory, smallwares, ordering, and training.
• Schedule, train, and develop servers and support staff.
• Lead end-to-end recruitment from postings and budget to interviewing and onboarding.
• Collaborate with entertainment and culinary teams to ensure seamless operations.
• Maintain knowledge of Brew Hall and Taproom menus; drive operational execution and safety.

Skills

Team collaboration

Communication

Organization

Attention to detail

Integrity

Experience in high-volume operations

Operational technology

Positive attitude

Flexible schedule

Education

High School diploma or equivalent

B.S. in Hospitality Management or related degree

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life‑size mini-games where Players dodge axes, crack puzzles, and outsmart real‑world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player‑vs‑Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full‑service bar and award‑winning restaurant – featuring scratch‑cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

JOB DESCRIPTION

Level99 is searching for a dynamic Restaurant Assistant General Manager (AGM) to play an integral part of our Food & Beverage leadership team! In this role, you will champion top‑notch guest experiences, mentor team members, and have the primary responsibility of managing the beverage program. You will collaborate closely with Culinary, Event Sales, and Entertainment to ensure seamless daily operations. We are looking for an engaging, hands‑on leader who thrives on the floor, sets a strong example, and drives team success in a fast‑paced environment.

RESPONSIBILITIES

OPERATIONS

• Manage total beverage program: inventory, smallwares, ordering, and training

• Schedule, train, and develop servers and support staff aligned with Level99 core values

• Oversee end‑to‑end recruitment, from job postings and budgets to interviewing and onboarding

• Collaborate closely with and support the entertainment team

• Maintain full knowledge of Brew Hall and Taproom menus

• Drive operational execution, shift routines, and facility maintenance

HOSPITALITY

• Engage guests and cultivate regulars

• Handle tough conversations with grace, maturity, and decisive leadership

• Take proactive initiative to drive progress

• Ensure overall guest safety, addressing entertainment risks and upholding food safety standards

FINANCIAL

• Ensures ongoing compliance with laws, insurance, landlord rules, and company policies

• Maintains labor and controllable costs within company guidelines

• Handles daily cash management, reconciliations, and audits

• Orders inventory and paper products

• Performs other assigned duties

MUST-HAVE SKILLS

• Collaborate effectively across management teams

• Thrive under pressure in a fast‑paced environment

• Strong verbal and written communication skills

• Highly organized with keen attention to detail

• High integrity and professionalism

• High School diploma or equivalent

• Minimum 2 years’ experience working as a Restaurant or Event Operations Manager or equivalent in a high‑volume entertainment and/or food & beverage business

• Proficient in adopting and using new operational technology

• Positive, energetic attitude, leading by example.

• Flexible schedule including days, nights, weekends, holidays, and emergency response

• Onsite 5 days/week averaging 9 hours/day, with seasonal increases

• Work 9+ hour shifts; stand, sit, squat, walk, and use stairs for extended periods

• Grasp, reach overhead, push, lift, and carry up to 50 lbs

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Relevant Education: B.S. in Hospitality Management, or other related degree, preferred but not required

• ServSafe, Allergen and ChokeSaver Certifications

$70,000 - $80,000 a year

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.