Restaurant and Bakery Server

Perkins Restaurant & Bakery - Dwight's of SC, Inc.; Summerville (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant team at a renowned dining establishment where your role will be pivotal in creating memorable experiences for guests. This position emphasizes friendly service, attention to detail, and teamwork, ensuring every meal is extraordinary. As part of a supportive family-like environment, you will have the opportunity to grow your career while making a positive impact on guests' lives. If you are passionate about hospitality and eager to learn, this is the perfect opportunity for you to shine in the culinary world.

Qualifications

• Basic skills in sanitation and customer service can be taught through training.
• No prior experience required for this position.

Responsibilities

• Provide friendly and efficient service to guests, ensuring satisfaction.
• Maintain cleanliness of dining areas and assist team members as needed.

Skills

Customer Service

Sanitation

Time Management

Education

High School Diploma or equivalent

Tools

POS Equipment

Job description

At Perkins Restaurant & Bakery, our employees are part of the Perkins extended family and the families we serve. You will be responsible for making special days memorable and everyday meals something extraordinary. At Perkins, we have experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company that has a proven track record of success and an unmatched commitment to its employees, you are in the right place! We respect one another for our talent, creativity, and individual differences, bringing our greatest individual strengths to achieve success as a team. If career growth is what you are looking for, we have that too!

SUMMARY OF POSITION

Provides friendly and efficient service to guests according to company policies, procedures, programs, and performance standards. Shows guests genuine hospitality while providing them with a memorable experience. Performs all duties to maximize guest satisfaction and quality of work environment as directed by the Manager on Duty.

POSITION ACTIVITIES AND TASKS

1. Guest Interactions:
   • Reports to work well-groomed, in clean and proper uniform, and practices good personal hygiene.
   • Greets guests in a courteous and respectable way when seated at the station.
   • Welcomes guests immediately upon seating with a non-scripted greeting.
   • Offers menu suggestions, answers questions, and anticipates guests’ needs using acquired menu knowledge.
   • Checks completed food orders for accuracy, appearance, and temperature, delivering them to the table immediately.
   • Shows a desire to please with genuine hospitality, personality, and specific suggestions at every step. Engages guests who have concerns and remedies them to ensure 100% satisfaction.
   • Keeps tables/station and dining room common areas clean, completing assigned cleaning duties.
   • Attends to any additional guests’ needs or requests.
   • Maintains cleanliness of his/her stations and pantry.
   • Performs side work during shift downtime including rolling silverware, restocking cleaning workstations, and bussing tables.
   • Executes the service cycle and team responsibilities at all times.
   • Communicates with Manager on Duty and coworkers regarding product/service deficiencies and equipment safety problems.
   • Keeps General Manager and Manager on Duty informed of problems and proposes alternative solutions.
2. Processes Orders:
   • Writes guest checks and/or operates POS equipment per company policies.
   • Identifies and corrects system breakdowns to achieve maximum guest satisfaction.
3. Assists Team Members:
   • Maintains service stations, garnish line, service bar, and common areas of the restaurant.
   • Restocks service station with glasses, tea, ice, and plates.
   • Restocks garnish line and fills condiments.
   • Sorts, polishes, and rolls silverware.
   • Cleans mirrors and artifacts.
   • Runs food for all servers to ensure hot food is served hot.
   • Maintains cleanliness of dining room and pantry area.

PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS

• Extensive standing and walking for up to 8 hours.
• Must be able to see at a distance (20 feet) and at close range (12 inches), distinguish between shapes, and utilize peripheral vision to avoid hazards.
• Must communicate clearly.
• Exposure to heat, steam, smoke, and cold.
• Reaching heights of approximately 6 feet and depths of 2 ½ - 3 feet.
• Must have high level of mobility/flexibility in space provided.
• Must have time management skills.
• Must be able to read, write, and perform addition/subtraction calculations.
• Must be able to control and utilize fingers to write, slice, chop, and operate equipment.
• Must fit through openings 30” wide.
• Must work irregular hours under heavy pressure/stress during busy times.
• Bending, reaching, and walking.
• Carrying trays of food products weighing about 50 pounds for distances up to 30 feet.
• Lifting up to 50 pounds.
• Exposure to dish and cleaning chemicals.

SUPERVISION RECEIVED:

Receives direction and training from Manager on Duty regarding specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED:

Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

EXPERIENCE REQUIRED:

None.

Disclaimer:

This position description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development, and compensation. The incumbent may perform other duties and responsibilities as required.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.