Restaurant and Bakery Server

Perkins Restaurant & Bakery; Summerville (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking restaurant where you can make every meal special! As a vital part of the team, you'll provide exceptional service to guests, ensuring their experience is memorable and enjoyable. This role emphasizes genuine hospitality, teamwork, and personal growth in a vibrant environment. If you thrive in a fast-paced setting and are eager to learn, this is the perfect opportunity for you. Enjoy the chance to work with a dedicated team committed to excellence, where your contributions will be valued and recognized. Start your journey with a company that prioritizes both its employees and guests!

Qualifications

• Basic customer service skills can be taught through in-house training.
• No prior experience is required for this role.

Responsibilities

• Provide friendly and efficient service to guests, ensuring satisfaction.
• Maintain cleanliness of dining area and service stations at all times.
• Communicate effectively with team members and management.

Skills

Customer Service

Time Management

Sanitation

Safety Procedures

Education

None required

Tools

POS Equipment

Job description

At Perkins Restaurant & Bakery, our employees are part of the Perkins extended family and the families we serve. You'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins, we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company that has a proven track record of success, an unmatched commitment to their employees, and employs the best in the industry, you are in the right place! We respect one another for our talent, creativity, and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for, we got that too!

SUMMARY OF POSITION

Provides friendly and efficient service in a timely manner to guests according to company policies, procedures, programs, and performance standards. Shows guests genuine hospitality while providing them with a memorable experience. Look like a professional and show sincerity with a positive, friendly attitude. Performs all duties to maximize guest satisfaction and quality of work environment as directed by Manager on Duty.

POSITION ACTIVITIES AND TASKS

• Guest Interactions
• Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
• Greets guests in a courteous and respectable way when seated at the station.
• Welcomes guests immediately upon seating with a non-scripted greeting.
• Using acquired menu knowledge, offers menu suggestions, answers questions, and anticipates guests’ needs.
• Delivers hot food – Check completed food orders for accuracy, appearance, and temperature, deliver to the table immediately.
• Delivers Perkins service – Shows a desire to please with your genuine hospitality, personality, and specific suggestions at every step. Actively engages guests who have concerns and remedies them. Ensures that each guest is 100% satisfied with his/her dining experience.
• Clean – Keeps tables/station, pantry line area, and dining room common areas clean. Completes assigned Perkins cleaning system duties.
• Attends to any additional guests’ needs or requests.
• Maintains dining area – pre-bussing, detailing, etc.
• Maintains cleanliness of his/her stations and pantry.
• Performs side work during shift downtime including but not limited to rolling silverware, restocking cleaning workstations, and bussing tables, etc.
• Executes the service cycle and team responsibilities at all times. Ensures 100% guest satisfaction on every visit.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.
• Processes Orders
• Writes guest check and/or operates POS equipment pursuant to company policies.
• Anticipates, identifies, and corrects system breakdowns to achieve maximum guest satisfaction.
• Assists Team Members
• Maintains service stations, garnish line, service bar, and common areas of the restaurant.
• Restocks service station with glasses, tea, ice, and plates.
• Restocks garnish line.
• Fills condiments.
• Sorts, polishes, and rolls silverware.
• Cleans mirrors and artifacts.
• Runs food for all servers to ensure hot food is served hot.
• Maintains cleanliness of dining room and pantry area.

PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS

• Extensive standing and walking for up to 8 hours.
• Must be able to see at a distance (20 feet), at close range (12 inches), distinguish between shapes, and utilize peripheral vision to avoid hazards.
• Must be able to communicate clearly.
• Exposure to heat, steam, smoke, cold.
• Reaching heights of approximately 6 feet and depths of 2 ½ - 3 feet.
• Must have a high level of mobility/flexibility in space provided.
• Must have time management skills.
• Must be able to read, write, and perform addition/subtraction calculations.
• Must be able to control and utilize fingers to write, slice, chop, and operate equipment.
• Must be able to fit through openings 30” wide.
• Must be able to work irregular hours under heavy pressure/stress during busy times.
• Bending, reaching, walking.
• Carrying trays of food products weighing about 50 pounds for distances up to 30 feet.
• Lifting up to 50 pounds.
• Exposure to dish and cleaning chemicals.

SUPERVISION RECEIVED

Receives direction and training from Manager on duty as to the specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED

Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

EXPERIENCE REQUIRED

None

Disclaimer

This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development, and compensation. As such, the incumbent may perform other duties and responsibilities as required.