Responsible Gaming Manager

Aristocrat Interactive; Bedford (NH); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Aristocrat Interactive seeks a Responsible Gaming Manager to lead RG initiatives across its North American iLottery operations. You will develop and maintain player protection programs, collaborate with customers and regulators, and drive governance reviews to ensure alignment with industry standards.

With 3+ years in RG, gaming compliance, or related fields, you will shape policies, support audits, and deliver analytics and training to teams.

Qualifications

• Bachelor's degree in a relevant field.
• Over 3 years of experience in Responsible Gaming, gaming compliance, lottery operations, iLottery, regulatory affairs, or a related field.
• Experience developing, implementing, or coordinating policies, governance frameworks, or compliance programs.
• Strong understanding of Responsible Gaming principles, player protection programs, and regulatory expectations within a regulated gaming environment.
• Demonstrated ability to establish relationships and influence collaborators across customer, regulatory, and internal business functions.
• Strong project management, analytical, written communication, and presentation skills.
• Ability to manage multiple customer programs and priorities simultaneously.
• Ability to travel periodically to customer locations, conferences, and industry events.

Responsibilities

• Lead and promote Responsible Gaming initiatives throughout Aristocrat Interactive's North American iLottery operations.
• Partner customers and internal stakeholders to develop, implement, maintain, and improve customer-specific Responsible Gaming policies, programs, and player protection strategies.
• Facilitate governance meetings and lead annual strategic reviews.
• Support certification and audit activities, ensuring alignment with enterprise standards and industry guidelines.
• Develop training and awareness programs to embed Responsible Gaming throughout the player lifecycle.
• Offer subject matter expertise on Responsible Gaming frameworks, regulatory requirements, and player protection tools.
• Review Responsible Gaming controls and player protection measures, and generate reporting and performance metrics.
• Find opportunities to improve responsible play initiatives through research, data analysis, and partner engagement.
• Collaborate with internal and external partners on research, education, and awareness activities.
• Support relevant Group Empowering Safer Play initiatives in the US and North America, working in partnership with Aristocrat Group Responsible Gameplay.

Skills

Responsible Gaming

Regulatory compliance

Stakeholder management

Project management

Data analysis

Written communication

Presentation skills

Travel flexibility

Education

Bachelor's degree

Job description

At Aristocrat, we believe in building happiness through the power of play. Our mission is to compose world-class gaming experiences that captivate and entertain players around the world. As a Responsible Gaming Manager, you will be part of a dynamic team dedicated to innovation and excellence. This role offers unmatched exposure to a growing digital lottery business. It represents an exciting and valuable opportunity for motivated individuals wanting to make a notable impact. Join us in our mission to develop safer play and continuous improvement!

The Responsible Gaming Manager will primarily support Aristocrat Interactive’s North American iLottery business and will work closely with Aristocrat Group Responsible Gameplay, contributing to relevant Empowering Safer Play initiatives in the region.

What You'll Do

• Lead and promote Responsible Gaming (RG) initiatives throughout Aristocrat Interactive's North American iLottery operations.
• Partner customers and internal stakeholders to develop, implement, maintain, and improve customer-specific Responsible Gaming policies, programs, and player protection strategies.
• Facilitate governance meetings and lead annual strategic reviews.
• Support certification and audit activities, ensuring alignment with enterprise standards and industry guidelines.
• Develop training and awareness programs to embed Responsible Gaming throughout the player lifecycle.
• Offer subject matter expertise on Responsible Gaming frameworks, regulatory requirements, and player protection tools.
• Review Responsible Gaming controls and player protection measures, and generate reporting and performance metrics.
• Find opportunities to improve responsible play initiatives through research, data analysis, and partner engagement.
• Collaborate with internal and external partners on research, education, and awareness activities.
• Support relevant Group Empowering Safer Play initiatives in the US and North America, working in partnership with Aristocrat Group Responsible Gameplay.

What We're Looking For

• Bachelor's degree in a relevant field.
• Over 3 years of experience in Responsible Gaming, gaming compliance, lottery operations, iLottery, regulatory affairs, or a related field.
• Experience developing, implementing, or coordinating policies, governance frameworks, or compliance programs.
• Strong understanding of Responsible Gaming principles, player protection programs, and regulatory expectations within a regulated gaming environment.
• Demonstrated ability to establish relationships and influence collaborators across customer, regulatory, and internal business functions.
• Strong project management, analytical, written communication, and presentation skills.
• Ability to manage multiple customer programs and priorities simultaneously.
• Ability to travel periodically to customer locations, conferences, and industry events.

Preferred Qualifications:

• Experience working directly with lotteries, iLottery, iGaming, sports betting, or other regulated gaming operators.
• Knowledge of World Lottery Association (WLA) Responsible Gaming Frameworks and certification initiatives.
• Familiarity with National Council on Problem Gambling (NCPG) standards and guidelines.
• Experience supporting responsible gaming audits, certifications, or regulatory reviews.
• Experience analyzing player behavior, responsible gaming metrics, and program performance data.
• Experience developing training programs, awareness campaigns, or collaborator engagement initiatives.
• Professional certification in compliance, responsible gaming, project management, or a related field.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.