Responsible Gaming Manager

Aristocrat; Bedford (NH); On-site; USD 90,000 - 130,000; Full time

Job summary

Aristocrat is seeking a Responsible Gaming Manager to lead RG initiatives across North American iLottery operations in the US market, with focus on policy development, governance, training, and player protection.

You will collaborate with internal and external stakeholders to strengthen compliant practices, drive audit readiness, and report on performance metrics while advancing safer play initiatives across the region.

Qualifications

• Bachelor's degree required; relevant field preferred.
• 3+ years in Responsible Gaming, gaming compliance, or related field.
• Experience developing and coordinating governance frameworks or compliance programs.

Responsibilities

• Lead Responsible Gaming initiatives across North American iLottery operations.
• Develop, implement, and improve RG policies and player protection strategies.
• Facilitate governance meetings and annual strategic reviews.
• Support RG certifications, audits, and regulatory reviews.
• Develop training and awareness programs for staff and players.
• Provide subject matter expertise on RG frameworks and regulatory requirements.
• Review controls and generate reporting and performance metrics.
• Collaborate with partners to advance safer play initiatives.

Skills

RG governance

Regulatory compliance

Stakeholder collaboration

Project management

Data analysis

Policy development

Training program design

Education

Bachelor's degree

Job description

At Aristocrat, we believe in building happiness through the power of play. Our mission is to compose world-class gaming experiences that captivate and entertain players around the world. As a Responsible Gaming Manager, you will be part of a dynamic team dedicated to innovation and excellence. This role offers unmatched exposure to a growing digital lottery business. It represents an exciting and valuable opportunity for motivated individuals wanting to make a notable impact. Join us in our mission to develop safer play and continuous improvement!

The Responsible Gaming Manager will primarily support Aristocrat Interactive’s North American iLottery business and will work closely with Aristocrat Group Responsible Gameplay, contributing to relevant Empowering Safer Play initiatives in the region.

What You'll Do

• Lead and promote Responsible Gaming (RG) initiatives throughout Aristocrat Interactive's North American iLottery operations.
• Partner customers and internal stakeholders to develop, implement, maintain, and improve customer-specific Responsible Gaming policies, programs, and player protection strategies.
• Facilitate governance meetings and lead annual strategic reviews.
• Support certification and audit activities, ensuring alignment with enterprise standards and industry guidelines.
• Develop training and awareness programs to embed Responsible Gaming throughout the player lifecycle.
• Offer subject matter expertise on Responsible Gaming frameworks, regulatory requirements, and player protection tools.
• Review Responsible Gaming controls and player protection measures, and generate reporting and performance metrics.
• Find opportunities to improve responsible play initiatives through research, data analysis, and partner engagement.
• Collaborate with internal and external partners on research, education, and awareness activities.
• Support relevant Group Empowering Safer Play initiatives in the US and North America, working in partnership with Aristocrat Group Responsible Gameplay.

What We're Looking For

• Bachelor's degree in a relevant field.
• Over 3 years of experience in Responsible Gaming, gaming compliance, lottery operations, iLottery, regulatory affairs, or a related field.
• Experience developing, implementing, or coordinating policies, governance frameworks, or compliance programs.
• Strong understanding of Responsible Gaming principles, player protection programs, and regulatory expectations within a regulated gaming environment.
• Demonstrated ability to establish relationships and influence collaborators across customer, regulatory, and internal business functions.
• Strong project management, analytical, written communication, and presentation skills.
• Ability to manage multiple customer programs and priorities simultaneously.
• Ability to travel periodically to customer locations, conferences, and industry events.

Preferred Qualifications:

• Experience working directly with lotteries, iLottery, iGaming, sports betting, or other regulated gaming operators.
• Knowledge of World Lottery Association (WLA) Responsible Gaming Frameworks and certification initiatives.
• Familiarity with National Council on Problem Gambling (NCPG) standards and guidelines.
• Experience supporting responsible gaming audits, certifications, or regulatory reviews.
• Experience analyzing player behavior, responsible gaming metrics, and program performance data.
• Experience developing training programs, awareness campaigns, or collaborator engagement initiatives.
• Professional certification in compliance, responsible gaming, project management, or a related field.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.