Response Systems Supervisor

Whatcom County; Bellingham (WA); On-site; USD 80,000 - 117,000; Full time

Job summary

Whatcom County is hiring a Response Systems Supervisor to lead the GRACE program, coordinating services with federal, state, regional, and local partners to deliver effective community care.

This role involves supervising staff and volunteers, representing the County at public meetings, guiding policy and planning, overseeing budgeting, and ensuring data collection and analysis support program goals.

Qualifications

• Bachelor’s degree in Human Services or a related field.
• 6 years of progressively responsible experience administering human services programs.
• 4 years of lead or supervisory experience.
• Current valid Washington State license to practice as LMHC, LICSW, LMFT, or Psychologist.
• Experience working with housing or homelessness issues.
• Crisis intervention experience is highly desirable.
• Experience working with Limited English Proficiency communities.

Responsibilities

• Oversee program operations and collaborate with partners to provide care systems.
• Supervise staff, contractors, volunteers, and interns on rotating schedules.
• Represent the County to stakeholders and act as a public spokesperson.
• Coordinate policy and planning for the GRACE program.
• Research and coordinate data collection and advanced analysis.
• Participate on the GRACE management team to meet department goals.
• Assist in budgeting, scheduling, and staffing level planning.

Skills

Supervisory skills

Crisis intervention

Stakeholder engagement

LEP communication

Education

Bachelor’s degree in Human Services or related field

Job description

Whatcom County is recruiting for the position of Response Systems Supervisor with responsibilities including program operations for the Whatcom Ground-Level Response and Coordinated Engagement (GRACE) program. The GRACE program is a community-based effort to find solutions for individuals who are high utilizers of emergency and criminal justice systems.

Essential Duties Include:

• Overseeing assigned program and services, working with federal, state, regional, and local community partners and other departments to provide effective and responsive systems of care and support.
• Directly supervising assigned staff, contractors, volunteers and interns who may work independently on rotating shift schedules in the field. Overseeing and participating in providing all necessary direct service activities to carry out requirements and goals of programs or projects.
• Acting as a resource to community-wide stakeholders regarding program operations; emerging community issues; availability of funds or resources; and application of existing or proposed federal, state and local legislation, regulations and guidelines. Represents the County as spokesperson at public meetings, as assigned.
• Representing assigned programs to external stakeholders on behalf of the County.
• Coordinating all aspects of policy and planning for assigned program.
• Researching and coordinating the collection, development, and advanced analysis of data and other relevant information.
• Participating as a member of the Response Systems management team in identifying and achieving department goals.
• Assisting in the planning and development of the budget, work schedules and staffing levels.

Supervisor: Response Systems Manager

Work Location: State Street

For more information please see the job description.

Salary: $7,203 - $10,458 per month

Unrepresented Range 9

Hiring rate depends on qualifications. This position receives annualpay increases to the next step in the associated salary range (apx. 3.8%) subject to satisfactory performance, in addition to any negotiated Cost of Living Adjustments (COLA).

Any equivalent combination of education, training, and experience that clearly demonstrates the ability to perform the essential duties of the position may be considered. Experience may substitute for education, and education may substitute for experience when appropriate. Substitution does not apply where a specific degree, license, or certification is required by law, regulation, or professional standards.

• Bachelor’s degree in Human Services or a related field
• 6 years of progressively responsible experience in the administration of human services programs
• 4 years of lead or supervisory experience.
• Current, valid Washington State license to practice as a Mental Health Counselor (LMHC), Independent Clinical Social Worker (LICSW), Marriage and Family Therapist (LMFT) or Psychologist.
• Experience working with housing and/or homeless issues preferred.
• Crisis intervention work is highly desirable.
• Experience working with Limited English Proficiency individuals and communities is desirable.

Preferred Qualifications:

Master’s degree in social work, counseling, psychology, criminal justice or other related human services field strongly preferred.