Outreach Case Manager – Behavioral Health Unit

Chelan County Comunty Development Dept.; Wenatchee (WA); On-site; USD 57,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Retirement benefits

HRA

Paid holidays

Floating holidays

Vacation and sick leave accruals

Job summary

Chelan County is seeking an Outreach Case Manager to respond to behavioral health-related 911 calls, conduct crisis interventions, and link individuals to resources in Chelan and Douglas Counties.

The role focuses on face-to-face interventions, transitional case management, assessments, and second-responder duties with law enforcement. Strong communication and collaboration are essential.

Qualifications

• Bachelor's Degree in Social Behavioral Sciences or two years of field experience in intensive case management and/or behavioral health services.
• Minimum of two years experience in behavioral health services preferred.

Responsibilities

• Assist law enforcement on mental health crises and provide crisis intervention.
• Serve as the primary liaison for law enforcement and community partners.
• Conduct risk assessments and apply de-escalation techniques.
• Provide in-person outreach and referrals to crisis stabilization or shelters.
• Document interventions and coordinate care across agencies.
• Train first responders and share resources with the community.
• Participate in ride-alongs and support crisis response teams.

Skills

Behavioral health

Crisis intervention

De-escalation

Risk assessment

Team collaboration

Documentation

Communication skills

Cultural competence

Education

Bachelor's Degree in Social Behavioral Sciences

Job description

Description

First Review: 09/15/2026

Position Title: Outreach Case Manager

Reports To: Behavioral Health Unit Program Manager

Job Type: Full-time, Temporary/Grant Funded until June 30th, 2027, M-F/Nights

Salary: Steps 2-4: $5,102.22-$5,600.20; Steps 5-8: $5,868.01-$6,754.50

The comprehensive benefits package includes medical, dental, and life insurance, as well as participation in the Washington State Department of Retirement Systems (DRS). Chelan County also contributes to a Health Reimbursement Arrangement (HRA). Optional benefits, including deferred compensation, are also available. Employees receive paid holidays, additional floating holidays as provided under the applicable collective bargaining agreement, and monthly vacation and sick leave accruals.

Position Summary

This position will have responsibility for responding to behavioral health-related 911 calls and providing problem identification, crisis interventions, referrals, and linkage to resources for individuals in Chelan and Douglas County. The Behavioral Health Unit Outreach Case Manager will be primarily responsible for face-to-face interventions, temporary transitional case management, assessments, and specific law enforcement second-responder duties.

The Outreach Case Manager provides outreach services to individuals experiencing acute emotional crises, to divert the individual from incarceration or hospitalization into the least restrictive setting possible, and conducts assessments across systems to determine eligibility for diversion into safe and appropriate treatment options. When appropriate, coordinates requests for evaluation under the Involuntary Treatment Act and appropriately utilizes crisis intervention techniques for individual and community stabilization.

Essential Duties And Responsibilities

• Works collaboratively to assist and support law enforcement in Chelan and Douglas on calls involving individuals in a mental health/substance use-related crisis.
• Functions as the primary point of contact for law enforcement.
• Participates in regular ride-alongs in all partner police departments.
• Works closely with community members who are in crisis, identifying signs of mental health conditions, emotional dysregulation, and substance use.
• Performs risk assessments, crisis interventions, and employs de-escalation techniques.
• Provides community-based care through effective and efficient in-person responses, telephone support, and referrals.
• Provides transitional case management and supports planning and utilization of resources to stabilize individuals in Crisis Stabilization or Shelters, reduce the length of hospital admission and incarceration, and decrease the frequency of 911 utilization.
• Acts as Liaison between Jail Administrators and Mental Health Professionals, Probation, Department of Corrections, and City/County Attorneys
• Completes Jail Requests for Services and makes appropriate referrals for jail intake and transition services.
• Acts as liaison to behavioral health and other community social and support services for the continued care of individuals.
• Coordinates with Crisis Services/DCRs, treatment facilities, EMS, and Emergency Room staff
• Supports the use of engagement and creative problem-solving with individuals and their natural supports to facilitate the least restrictive placement that meets the consumer’s and community’s needs
• Develops and maintains a thorough knowledge of community resources relevant to crises being managed.
• Documents all clinical interventions and follow-up care needed in detail.
• Provides informal and formal training to first responders
• Collects and enters data on interventions performed in the database and clinical notes program.
• Follows all procedures for the release of information and maintains complete accurate, concise records and reports.
• Engages in supervision, training, and professional development for all assigned departments to enhance clinical, law enforcement, and justice system knowledge.
• Fosters teamwork and cooperation between team members
• Performs other duties as assigned

Job Requirements

The following requirements are those that are normally required for the performance of this position. Any disabled applicant or incumbent who does not meet one or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements

This position normally requires the physical demands of standing, walking, bending, lifting, or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time. The position also requires the ability to drive with adequate vision.

Non-Physical Requirements

Education

Bachelor's Degree in Social Behavioral Sciences or a minimum of two years of field experience in intensive case management and/or behavioral health services

Experience

Minimum of two years experience in the provision of behavioral health services preferred

Special Skills and Abilities Required

• Knowledge of behavioral health care delivery to adults and children
• Knowledge of jail and legal diversion processes and procedures, including consent and confidentiality
• Excellent client assessment, de-escalation, and intervention skills.
• Ability to conduct rapid risk assessment.
• Proactive, creative, ethical, and enthusiastic approach and strong interpersonal skills.
• Ability to work as a member of an interdisciplinary team
• Responsive with follow-through on individual tasks.
• Excellent organizational and time management skills
• Ability to establish rapport with the public and individuals in need of services, family members, law enforcement, and service providers
• Demonstrate understanding of and competence in serving culturally diverse populations
• Possess excellent verbal and written communication skills
• Adhere to Chelan County standards for security guidelines and procedures
• Ability to work beyond 40 hours when needed as part of a salaried, exempt, managerial position
• Licensure, Registration, Certification
• Valid Washington State driver’s license, access to vehicle and minimum required liability insurance

Additional Requirements

• Ability to pass a background process, polygraph, and psychological examination
• Must be at least 18 years of age

Acknowledgment

This job description is intended to provide an overview of the requirements and essential functions of the position. The position may require other essential or non-essential functions, duties, and/or responsibilities not listed. It is the right of the agency to change or add essential or non-essential functions, tasks, duties, and/or responsibilities at any time. Signing this job description does not constitute a contract or create any obligation by either the agency or the employee for continued or future employment. Employment with the agency is “At Will” and may be terminated by the employee or the agency with or without notice or cause.