Responder Team Lead / Mobile Crisis Management

00 RHA Health Services, LLC; Wilmington (DE); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

PayActiv

Discount program

PTO

Health insurance

401(k) retirement savings

Wellbeing programs

Chronic disease management programs

Résumé du poste

00 RHA Health Services, LLC is seeking a Responder Team Lead to manage mobile crisis teams across residential, school, workplace and community settings. You will coordinate services, supervise staff, and ensure timely PCP implementation and documentation.

The role requires licensure or qualified professional status, strong supervision skills, and a commitment to person-centered plans. On-call duties rotate 24/7 to support consumers in crisis situations.

Qualifications

• Supervisory experience in human services or related field.
• Knowledge of EMR and service coordination practice.
• Valid professional licensure or ability to obtain licensure.

Responsabilités

• Coordinate and monitor services per each person's plan.
• Supervise staff and ensure quality service delivery.
• Participate in 24/7 on-call rotation and first response resources.
• Document services with required notes and signatures.
• Complete service authorizations and ensure approvals are in place.

Connaissances

Supervisory experience

EMR

Driver's license

License required

Formation

Master's degree in human services

Bachelor's degree in human services

Outils

EMR system

Description du poste

We are hiring for: Responder Team Lead / Mobile Crisis Management Type: Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!

Serves as the primary contact and coordinator of services supporting individuals with Mental Health or Substance Abuse Issues in residential, school, workplace and community settings. Coordinates and monitors the array of services and supports identified in each person's Person Centered Plan. Supervises and directs the work of others to provide quality services.

Responsibilities

• Works closely with paraprofessional and clinical/professional staff to maintain communication and provide feedback, standardize procedures and expedite PCP implementation.
• Participates in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates "first response" resources according to consumer need and the PCP.
• Provides employees with individual-specific training and training in the knowledge, skills, and abilities required by the population and age to be served.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and applying corrective action to employees; addressing complaints and resolving problems.
• Completes Service Authorization Requests as needed and ensure that current service authorization is in place prior to the provision of any service
• Provides clinical supervision to all employees
• Minimizes the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient's daily living and personal development.
• Completes documentation of services including a daily full service note that includes the name of the person supported, Medicaid identification number, date of service, purpose of contact, describes the interventions, includes the time spent performing the interventions, effectiveness of the intervention, the signature and credentials of the staff providing the service.
• On-Call rotation required.

Requirements

License preferred (LCSW, LCSW-A LCMHC, LCMHC-A LCAS, LCAS-A) May be required to be a Qualified Professional as defined by the service definition requirements . Qualified Professional is defined as an individual who is: (a) an individual who holds a licence, provisional licence, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in MH/DD/SA with the population served; the QP function may be completed by a Certified Clinical Addiction Specialist (CCAS) or Certified Clinical Supervisor (CCS); (b) a graduate of a college or university with a Master's degree in a human service field and has one year of full-time post-graduate degree accumulated MH/DD/SA experience with the population served; (c) a graduate of a college or university with a bachelor's degree in a human service field with two years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served; or (d) A graduate of a college or university with a bachelor's degree in a field other than human services with four years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served. Must meet the education, experience, licensure/certification requirements specified by the service definition of the service being provided

• General working knowledge of the human services delivery system in North Carolina
• Valid driver's license, auto insurance,
• Employee supervisory experience preferred
• Experience with Electronic Medical Records (EMR) preferred

#RHABH

Pre-employment screening

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees

• Payactiv: early access to the money you've earned from hours you've already worked, before payday!
• Employee perks and discount program : to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)