Resource Specialist, Primary Care

Mass General Brigham; Dover (NH); Hybrid; USD 64,042,000 - 72,437,000; Full time

Job summary

Mass General Brigham in Dover, NH is seeking a Resource Specialist to connect patients with transportation, housing and community resources. You will work with social workers to coordinate care and help patients access essential services.

The role emphasizes communication, advocacy, and crisis intervention in a fast-paced healthcare setting. Hybrid schedule typically 3-4 days remote and 1-2 days on-site, with opportunities to grow in patient advocacy and social services.

Qualifications

• Education: High school diploma required; Associate’s Degree preferred.
• 2-3 years in healthcare, social services, or related field preferred.
• Bilingual Spanish strongly preferred.
• Strong communication, advocacy, and problem-solving skills.

Responsibilities

• Assist patients with transportation arrangements for medical appointments.
• Help locate affordable housing and accommodations for patients.
• Research and maintain up-to-date community resource information.
• Collaborate with social workers and community agencies to coordinate patient care.
• Educate patients and families on available resources.
• Organize and distribute brochures, applications, and informational materials about support services.

Skills

Community resources

Communication

Advocacy

Relationship-building

Organizational skills

Education

High school diploma

Associate's Degree in related field

Job description

Site: Mass General Brigham Medical Group, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryAre you passionate about helping individuals access the resources they need for better health and well-being? We are seeking a Resource Specialist to provide vital support to patients by assisting with transportation, affordable accommodations, and access to community resources. This role works closely with social workers and community agencies to ensure that every patient receives the care and support they need. Our Resource Specialist will work directly with social workers to manage work-ques and help align patients with the right resources.Why Join Us? Hybrid Work Environment – Work both remotely and in the office, balancing flexibility with collaboration based on business needs. Typically, our Resource Specialist works 3-4 days from home and 1-2 days on-site per week. On-site location located in Dover, NH. Impactful Work – Help patients navigate essential services, ensuring they receive the care they deserve. Collaborative Team Environment – Work with dedicated healthcare professionals committed to patient-centered care. Opportunities for Growth – Develop your skills in patient advocacy, case management, and social services coordination.What You’ll Do:Assist patients with transportation arrangements for medical appointments and ongoing treatment.Help locate affordable housing and accommodations for patients in need.Research and maintain up-to-date community resource information.Collaborate with social workers and community agencies to coordinate patient care.Educate patients and families on available resources and how to access them.Organize and distribute brochures, applications, and informational materials about support services.QualificationsQualifications:Education: High school diploma required; Associate’s Degree in a related field preferred.Experience: 2-3 years in healthcare, social services, or a related field preferred.Bilingual Spanish strongly preferred.Skills & Abilities:Familiarity with community resources and social servicesStrong communication, advocacy, and problem-solving skillsAbility to build effective relationships with patients and familiesStrong organizational and crisis intervention skillsAbility to thrive in a fast-paced healthcare environmentAdditional Job Details (if applicable)Remote TypeHybridWork Location10 Members WayScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$22.35 - $25.28/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:0400 Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.