Patient Navigator

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 30,000 - 44,000; Full time

Job summary

Brigham and Women's Hospital, Inc. is hiring a caregiver navigator to advocate for patients and coordinate services across the care team. You will guide families through complex plans, connect them with community resources, and help them understand treatment options and required follow‑ups.

The role emphasizes collaboration with clinicians, social work staff, and support services, with a focus on patient empowerment and accurate documentation of care plans and referrals.

Qualifications

• Bachelor's degree in clinical social work, healthcare management, or related field.
• 1-2 years of social work or case management experience preferred.
• Strong knowledge of healthcare resources and patient advocacy.

Responsibilities

• Advocate for patients and families, ensuring needs and preferences are considered in care planning.
• Serve as a liaison between patients, healthcare providers, and stakeholders.
• Collaborate with the interdisciplinary healthcare team to coordinate care services and follow-up plans.
• Assist patients in understanding and adhering to their care plans.
• Identify and connect patients with healthcare and community resources such as support groups and transportation services.
• Educate patients about medical conditions, treatment options, and self-care strategies.
• Ensure patients are informed and empowered to participate in decisions about their healthcare.
• Maintain accurate documentation of interactions, care plans, and referrals.

Skills

Communication skills

Interpersonal skills

Time management

Electronic Health Records

Resource coordination

Patient advocacy

Education

Bachelor's Degree in Social Work

Bachelor's Degree in Healthcare Management

Bachelor's Degree in Related Field

Tools

Case management software

Job description

Site: Brigham and Women's Physicians Organization, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryResponsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.Does this position require Patient Care?NoEssential FunctionsAdvocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.Assist patients in understanding and adhering to their care plans.Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.Educate patients and their families about their medical conditions, treatment options, and self-care strategies.Ensure that patients are informed and empowered to actively participate in their healthcare decisions.Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.QualificationsEducationBachelor's Degree Clinical Social Work required or Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study requiredCan this role accept experience in lieu of a degree?YesLicenses and CredentialsExperienceSocial work, case management or related field preferably in a clinical setting 1-2 years preferredKnowledge, Skills and AbilitiesStrong knowledge of healthcare resources, community services, and patient advocacy.Excellent communication and interpersonal skills.Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.Strong organizational and time management skills.Familiarity with electronic health records and case management software.Additional Job Details (if applicable)Physical RequirementsStanding Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeOnsiteWork Location221 Longwood AvenueScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$22.22 - $31.71/HourlyGrade5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:2410 Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.