Resource Specialist

Good Shepherd Health Care; Hermiston (OR); On-site; USD 36,000 - 72,000; Part time

Benefits offered by this job

Employer Paid Medical, Dental, Vision

Job summary

Good Shepherd Health Care is seeking a Resource Specialist to support Nursing Staffing Office operations. You will monitor daily staffing needs, manage call-offs, secure replacements, and maintain accurate schedules while adhering to union contract language.

The role requires organizational excellence, confidentiality, and strong collaboration with Nursing Supervisors to ensure safe patient care ratios. Part-time, with flexible shifts and competitive benefits.

Qualifications

• Requires high school diploma; secretarial/clerical coursework preferred.
• Three years of experience in administrative/secretarial setting, healthcare staffing office or nursing unit preferred.
• Proficiency with Microsoft Office applications and staffing software; excellent telephone etiquette.

Responsibilities

• Assist with call-off notifications and document absences.
• Identify and fill staffing gaps by contacting per diem staff, float pool, or agency resources.
• Manage and update department schedules; communicate changes and replacements.

Skills

Organizational skills

Multitasking

Telephone etiquette

Education

High school diploma

Secretarial/clerical coursework

Tools

Microsoft Office

Staffing software

Job description

Overview

Employer Paid Medical, Dental, and Vision Benefits!

Min $26.39 Max $51.93

Part-Time

Mon, Fri, and every other weekend

Flex Shifts

Definition of Position:

The Resource Specialist serves as a central resource within the Nursing Staffing Office, working in close collaboration with Nursing Supervisors to ensure adequate staffing levels across all nursing units. This position is responsible for monitoring daily staffing needs, managing call-off notifications, securing replacements for staffing gaps, and maintaining the integrity of posted departmental schedules. They must exercise sound judgment, maintain confidentiality, and demonstrate working knowledge of the ONA and AFSCME collective bargaining agreements.

Responsibilities

Essential Job Functions:

• Assist with call-off notifications including receiving (when appropriate), documenting, and communicating absences to Nursing Managers in a timely manner.
• Actively identify and fill staffing gaps — both anticipated and unplanned — by contacting per diem staff, float pool employees, agency resources, or eligible department staff in accordance with applicable union contract language.

• Manage departmental schedules after they have been posted by nurse managers and leadership, ensuring all changes, replacements, and amendments are accurately documented and communicated.
• Perform outgoing staffing calls to nursing staff as directed, following established protocols for order of contact and documentation of responses.
• Maintain a thorough working knowledge of ONA (Oregon Nurses Association) and AFSCME collective bargaining agreements, ensuring staffing decisions comply with contract provisions related to scheduling, overtime, call-in order, and equitable distribution of hours.
• Work collaboratively and cooperatively with Nursing Supervisors to address staffing concerns, elevate unresolved gaps, and support safe patient care ratios.
• Maintain accurate and up-to-date staffing logs, databases, and records; generate reports as requested by nursing leadership.
• Monitor schedule variance throughout each shift and proactively communicate potential coverage concerns before they become critical.
• Coordinate with House Supervisors regarding census fluctuations, float assignments, and cross-training opportunities that impact unit staffing.
• Assist with orientation of new staffing office staff and serve as a resource for scheduling software, tools, and processes.
• Perform other related duties assigned by the Nursing Supervisor manager or designee.

• Maintain and manage records and reports of staffing needs, assignments, and time records as directed by the nursing supervisor manager.
• Compliance of ONA, AFSCME and DNV standards in staffing and staffing clerk duties.

• The employee supports the hospital mission, vision, values, policies, and procedures.
• Participates in required education for DNV programs as applicable to position (reference program education curriculum).
• Performs other related duties as assigned.

Qualifications

Qualifications:

Education

Required: Graduation from high school with courses in office practices including word processing.

Preferred: Supplemental course work in secretarial/clerical capacity preferred.

Licenses/ certifications/ registrations

Required: na

Preferred: na

Experience

Required: na

Preferred: three years previous experience working in an administrative/secretarial setting, healthcare staffing office or nursing unit.

Other:

• Understanding of basic functions of a computer network.
• Microsoft Office (specifically Word, PowerPoint, Excel and Publisher).
• Knowledge of staffing software programs.
• Multiple phone line telephone system with excellent telephone etiquette skills.
• Exceptional organizational and multitasking ability.
• Ability to work independently with minimal supervision.
• Excellent skills in English, punctuation, spelling, grammar and proofreading.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Occasional walking, standing, bending, or lifting light office items (up to 25 pounds). Visual acuity to view computer screens and read detailed financial documents. Ability to communicate effectively in person, by phone, and electronically. May be required to move throughout the healthcare facility, including administrative and clinical areas.

Working Conditions:

This position operates in a professional office setting within a healthcare facility. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The office environment is climate-controlled, well-lit, and ergonomically designed for extended computer work. While this role is primarily office-based and does not involve direct patient care, the employee may occasionally be present in clinical areas or interact with staff working in clinical environments. As such, there is a potential for exposure to infectious diseases. The organization provides appropriate training and personal protective equipment (PPE) as needed to ensure safety.

24 Hours USD $26.39/Hr. USD $51.93/Hr. 01-6015 Nursing Supervisors Varied Shifts