Resource Specialist

Good Shepherd Health Care System; Hermiston (OR); On-site; USD 36,000 - 72,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Good Shepherd Health Care System in Hermiston, Oregon, is seeking a Resource Specialist to support the Nursing Staffing Office. The role focuses on monitoring daily staffing, securing replacements, and maintaining posted schedules while ensuring confidentiality and adherence to union contracts.

The position is part-time with shifts Mon, Fri, and every other weekend, offering employer-paid medical, dental, and vision benefits.

Qualifications

• High school diploma required.
• Secretarial/clerical coursework preferred.

Responsibilities

• Assist with call-off notifications and communicate absences to Nursing Managers.
• Identify and fill staffing gaps by contacting per diem staff, float pool, agency resources, or department staff.
• Manage and update departmental schedules after posting by nurse managers and leadership.

Skills

Organizational skills

Multitasking

Telephone etiquette

Independent work

English proficiency

Education

High school diploma

Secretarial coursework

Tools

Microsoft Office

Staffing software

Job description

Overview

Employer Paid Medical, Dental, and Vision Benefits!

Min $26.39 Max $51.93

Part-Time

Overview

Employer Paid Medical, Dental, and Vision Benefits!

Min $26.39 Max $51.93

Part-Time

Mon, Fri, and every other weekend

Flex Shifts

Definition Of Position

The Resource Specialist serves as a central resource within the Nursing Staffing Office, working in close collaboration with Nursing Supervisors to ensure adequate staffing levels across all nursing units. This position is responsible for monitoring daily staffing needs, managing call-off notifications, securing replacements for staffing gaps, and maintaining the integrity of posted departmental schedules. They must exercise sound judgment, maintain confidentiality, and demonstrate working knowledge of the ONA and AFSCME collective bargaining agreements.

Responsibilities

Essential Job Functions:

• Assist with call-off notifications including receiving (when appropriate), documenting, and communicating absences to Nursing Managers in a timely manner.
• Actively identify and fill staffing gaps — both anticipated and unplanned — by contacting per diem staff, float pool employees, agency resources, or eligible department staff in accordance with applicable union contract language.
• Manage departmental schedules after they have been posted by nurse managers and leadership, ensuring all changes, replacements, and amendments are accurately documented and communicated.
• Perform outgoing staffing calls to nursing staff as directed, following established protocols for order of contact and documentation of responses.
• Maintain a thorough working knowledge of ONA (Oregon Nurses Association) and AFSCME collective bargaining agreements, ensuring staffing decisions comply with contract provisions related to scheduling, overtime, call-in order, and equitable distribution of hours.
• Work collaboratively and cooperatively with Nursing Supervisors to address staffing concerns, elevate unresolved gaps, and support safe patient care ratios.
• Maintain accurate and up-to-date staffing logs, databases, and records; generate reports as requested by nursing leadership.
• Monitor schedule variance throughout each shift and proactively communicate potential coverage concerns before they become critical.
• Coordinate with House Supervisors regarding census fluctuations, float assignments, and cross-training opportunities that impact unit staffing.
• Assist with orientation of new staffing office staff and serve as a resource for scheduling software, tools, and processes.
• Perform other related duties assigned by the Nursing Supervisor manager or designee.
• Maintain and manage records and reports of staffing needs, assignments, and time records as directed by the nursing supervisor manager.
• Compliance of ONA, AFSCME and DNV standards in staffing and staffing clerk duties.
• The employee supports the hospital mission, vision, values, policies, and procedures.
• Participates in required education for DNV programs as applicable to position (reference program education curriculum).
• Performs other related duties as assigned.

Qualifications

Qualifications:

Education

Required: Graduation from high school with courses in office practices including word processing.

Preferred: Supplemental course work in secretarial/clerical capacity preferred.

Licenses/ certifications/ registrations

Required: na

Preferred: na

Experience

Required: na

Preferred: three years previous experience working in an administrative/secretarial setting, healthcare staffing office or nursing unit.

Other

• Understanding of basic functions of a computer network.
• Microsoft Office (specifically Word, PowerPoint, Excel and Publisher).
• Knowledge of staffing software programs.
• Multiple phone line telephone system with excellent telephone etiquette skills.
• Exceptional organizational and multitasking ability.
• Ability to work independently with minimal supervision.
• Excellent skills in English, punctuation, spelling, grammar and proofreading.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer. Occasional walking, standing, bending, or lifting light office items (up to 25 pounds). Visual acuity to view computer screens and read detailed financial documents. Ability to communicate effectively in person, by phone, and electronically. May be required to move throughout the healthcare facility, including administrative and clinical areas.

Working Conditions

This position operates in a professional office setting within a healthcare facility. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The office environment is climate-controlled, well-lit, and ergonomically designed for extended computer work. While this role is primarily office-based and does not involve direct patient care, the employee may occasionally be present in clinical areas or interact with staff working in clinical environments. As such, there is a potential for exposure to infectious diseases. The organization provides appropriate training and personal protective equipment (PPE) as needed to ensure safety.

24 Hours USD $26.39/Hr. USD $51.93/Hr. 01-6015 Nursing Supervisors Varied Shifts