Resource Sharing Operations Manager -- University of New Mexico

Greater Western Library Alliance Inc; Albuquerque (NM); Presencial; USD 48.000 - 67.000; Jornada completa

Descripción de la vacante

University of New Mexico’s College of University Libraries and Learning Sciences seeks a full-time Resource Sharing Operations Manager within Access Services to oversee interlibrary loan, document delivery, scanning, and campus delivery. The role supervises four staff and student workers, develops workflows, and ensures reliable access to materials across campus locations.

Reporting to the Director of Access Services, the manager collaborates with LIT, vendors, and partners to maintain service

Formación

• Experience managing interlibrary loan operations and staff oversight.
• Ability to develop workflows and evaluate library services.
• Experience with ILLiad or similar ILL systems.
• Ability to collaborate with IT and vendors.
• Leadership in Access Services planning.

Responsabilidades

• Plan, coordinate, and manage interlibrary loan borrowing and lending, document delivery, scanning, and campus delivery.
• Oversee daily operations and staff workload, scheduling, and performance.
• Develop procedures and evaluate services to ensure timely, reliable access to materials.
• Lead staff development and performance management within Resource Sharing.
• Collaborate with Library Information Technology (LIT) and external partners to address operational needs.

Descripción del empleo

Resource Sharing Operations Manager -- University of New Mexico

The College of University Libraries and Learning Sciences (CULLS) at the University of New Mexico seeks a full-time, service-oriented Resource Sharing Operations Manager within Access Services.

The successful candidate will become part of Access Services, a collaborative team that ensures UNM and community users can easily access resources and information across multiple library locations and online. An important part of this work is the Resource Sharing unit. This unit supports teaching, learning, and research by facilitating access to materials beyond UNM's collections and providing materials from UNM's collections to other libraries and institutions. Resource Sharing staff process over 60,000 requests in a typical year, reflecting the scale of the unit's services to UNM and the broader library community.

Reporting to the Director of Access Services, the Resource Sharing Operations Manager is responsible for the planning, coordination, and management of interlibrary loan borrowing and lending, document delivery, scanning, and campus delivery services. The position oversees daily operations, develops and maintains effective workflows, establishes and implements procedures, and evaluates services to ensure timely, reliable, and responsive access to library materials.

The Resource Sharing Operations Manager directly supervises four regular staff members (4.0 FTE) and oversees the unit's student employees. Responsibilities include staff development, performance management, workload planning, scheduling, and fostering a collaborative and supportive work environment.

The position provides operational oversight of Resource Sharing systems and services, including ILLiad, and collaborates with Library Information Technology (LIT), vendors, and other partners to address operational needs, maintain service continuity, and support improvements to workflows and services.

As a member of the Access Services Leadership group, the Resource Sharing Operations Manager contributes to departmental planning, policy development, operational decision-making, and initiatives that support the mission and strategic priorities of University Libraries.

Monthly Salary: $4,277.87 - $6,009.47