Resource & Referral Program Manager

The Children's Cabinet; Las Vegas (NV); On-site; Full time

Job summary

The Children's Cabinet is seeking a Resource & Referral Program Manager to provide leadership and supervision to staff in Southern Nevada. This role involves managing resources and services for families and child care providers, ensuring best practices in wraparound case management. Eligible candidates should have a Bachelor's degree in ECE, experience in early childhood settings, and proficiency in managing teams.

Benefits

Eligible for Cabinet benefits for full-time staff

Qualifications

• Bachelor's degree in ECE or related field and 5 years of early childhood experience.
• Minimum 3 years of supervisory experience.
• Must have reliable transportation and a valid Nevada Driver's License.

Responsibilities

• Oversee wrap-around case management services for families in need.
• Manage a team of case managers providing guidance and support.
• Assist in developing program budgets and monitor monthly financial review.

Skills

Communication

Leadership

Planning and Organization

Risk Management

Education

Bachelor's degree in ECE or related field

Job description

2 days ago Be among the first 25 applicants

Position: Resource & Referral Program Manager

Starting Pay Rate: $33.49-$36.72 Status: Exempt

Last Revised: 6/2025 Level: 5

Definition

The Resource & Referral Program Manager will provide supervision, leadership and support to Southern Nevada Resource & Referral (R&R) staff. This position is responsible for working closely with the Division of Welfare and Supportive Services (DWSS) to provide R&R programming and Wraparound Case Management services to families and child care providers. This position requires knowledge of the Child Care and Development Fund (CCDF) Subsidy and Resource & Referral Programming and Evidence-based Wraparound Case Management.

Direct Report Supervision

Program Coordinators, Program Specialists, Wrap Around Case Managers and Program Support staff

Duties

• Achieve an understanding of agency mission, strategic focus areas, culture, and overall goals and objectives and contribute to the success of these areas
• Read, understand, and apply all agency and department policy and procedures set forth in both the Agency Handbook and Internal Program Manuals
• Oversee wrap-around case management services for families in need, ensuring comprehensive support tailored to individual requirements.
• Manage a team of case managers and resource and referral specialists who provide guidance and support to families ensuring access to vital services and resources
• Ensure evidence-based wraparound case management model is followed by all assigned staff and support staff in adhering to the model
• Work with Program Coordinators to continually update program handbook to ensure program implementation is following best practice
• Assist in the development of program budgets, monitor through monthly financial review, and adhere to finalized budget
• Manages R&R staff, providing guidance and oversight for activities including Family, Friend, and Neighbor (FFN) registration and monitoring, licensed child care provider registration and support, Out-of-School Time (OST) provider registration and support, and parent and provider referral services
• Oversight of statewide Child Care Subsidy Program wait list
• May represent the agency in relation to CCDF Contract and participate in related meetings; support on-going relationships with State and other CCDF contractors
• Work with Program Director to monitor and evaluate program effectiveness through collecting and analyzing data and use data in decision making to inform continuous improvement efforts
• Recruit, hire, evaluate job performance and contribute to staff development for direct reports
• Responsible for the training and orientation of new Coordinators to include data systems, DWSS program requirements, evidence-based case management, and standard operating procedures
• Provide leadership and support to assigned staff, including their overall supervision, performance planning and evaluation
• Models communication and behavior that aligns with The Children's Cabinet culture, guiding principles, and values
• Lead team meetings and attend and participate and agency staff meetings and other events
• Assist in the ongoing strengthening of the Cabinet's partnership with DWSS
• Performs other tasks as assigned
  
  

Minimum Qualifications

Knowledge of

• Child development, quality child care, and work/family issues
• Importance of equal access to vital services for children and families
• Comprehensive Case Management
• Community agencies and resources
• Understanding of the problems facing children, youth and families
• Best practices in Supervision/Management
• HR practices and wage and hour regulations
• Program budgets and reviewing expenditures
  
  

Ability to

• Communicate concisely and effectively
• Provide support and direction to department staff especially during program transitions
• To address difficult clients and situations in a professional, calm manner
• Implement DWSS regulation changes in a timely manner
• Be flexible in a fast-paced environment
• Be physically capable of performing all job duties, which may require lifting up to 25 pounds
  
  

Special Requirements

• Bachelor's degree in ECE or related field and 5 years of early childhood experience, or equivalent education and experience in early childhood education
• Minimum 3 years of supervisory experience
• Must have reliable transportation, possess a valid Nevada Driver's License, and have current insurance if using a personal vehicle for company work
• Requires travel in state and out of state for training and/or home visits
  
  

License or Certificate

Able to pass complete background check

Benefits

Eligible to receive Cabinet benefits for full-time staff

The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, gender identity, color, religion, veteran status, national origin, age, handicap, disability, familial status, political affiliation or beliefs.

It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and The Children's Cabinet.

Program Manager expectations: Collaboration/Advocacy/Respect/ Diversity/Strengths

• Team Development: Managers need to be able to develop competencies and professional development for their teams. This involves setting clear expectations, providing direction, and motivating team members to perform at their best.
• Leadership: Program managers are expected to provide strong leadership to their teams, inspiring and guiding them towards achieving program goals.
• Planning and Organization: They are responsible for developing comprehensive plans for the programs, including defining goals, timelines, budgets, and resource allocation to align with the agency's strategic plan. Effective organizational skills are crucial for managing multiple tasks and priorities.
• Budget Management: Program managers are responsible for allocating resources, including budget, personnel, and materials, to ensure that programs are adequately resourced to meet their objectives in conjunction with the Program Director. Monitors expenditures monthly and works with Program Director to project spending at fiscal year-end.
• Risk Management: Program managers need to identify and mitigate risks that may impact the successful delivery of programs within their program. This includes developing risk management plans, monitoring risks throughout the program lifecycle, and implementing strategies to minimize their impact.
• Quality Assurance: Program managers are responsible for ensuring that deliverables meet quality standards and adhere to program requirements. This involves establishing quality assurance processes, conducting regular reviews, and addressing any issues that arise with the Program Director.
• Communication: Effective communication is critical for program managers to ensure that all team members, Program Director, and stakeholders are informed and aligned. This includes written communication, such as status reports and documentation, as well as verbal communication, such as meetings and presentations.
• Adaptability: Program managers must be adaptable and able to navigate changes and uncertainties that may arise in their program(s). This includes adjusting plans and priorities as needed to ensure successful program delivery and that the Program Director is informed.
• Continuous Improvement: Program managers should continuously seek opportunities to improve processes, methodologies, and outcomes within their programs. This involves input on clear models and research as well as gathering feedback, analyzing performance metrics, and implementing changes to drive greater efficiency and effectiveness.
• Collaboration: Program managers need to foster a collaborative environment where team members can work together effectively towards common goals. This involves promoting open communication, resolving conflicts, and encouraging teamwork.
• Partnerships: Program managers need to identify key community partners and stakeholders who can contribute to or be affected by the program. By effectively collaborating with community partners and stakeholders, program managers can enhance the quality and impact of their programs, foster community support, and ensure that the programs are more responsive to the needs and priorities of the communities they serve.
• Adherence to Mission and Values: Program Managers are responsible for ensuring that the programs align with the organization's mission, values, and strategic objectives. They should work towards fulfilling the organization's overarching goals, in conjunction with their Program Director, while also meeting the specific needs of the program's participants.
  
  

Overall, program managers play a critical role in driving the success of program(s) within an organization by providing leadership, and effective management throughout the program.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Non-profit Organizations

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