Resource Planning & Analytics Associate

Xcel Energy; Amarillo (TX); Presencial; USD 29.825 - 49.951; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Pharmacy Plan

401(k) plan

Tuition reimbursement

Paid time off (PTO)

Descripción de la vacante

A leading energy company in Texas is seeking a Resource Management Associate to provide operations support for Customer Care contact centers. This entry-level role requires strong customer service and statistical analysis skills. Candidates should have at least 2 years of experience in a related field. The position offers a competitive pay range of $21.65 to $36.26 per hour and comprehensive benefits.

Formación

• Minimum of 2 years' experience in a contact center customer service position.
• Ability to communicate effectively with business partners.
• Experience with statistical analysis and resource management.

Responsabilidades

• Provide first tier Resource Management operations support.
• Complete updates and audits in Resource Management systems.
• Coordinate resources and communicate performance updates.

Conocimientos

Customer service

Statistical analysis

Microsoft Office (Excel, Word, PowerPoint)

Flexibility

Educación

College coursework or equivalent experience

Herramientas

Call center software (TCS/eWFM, CMS, RTA)

Descripción del empleo

A leading energy company in Texas is seeking a Resource Management Associate to provide operations support for Customer Care contact centers. This entry-level role requires strong customer service and statistical analysis skills. Candidates should have at least 2 years of experience in a related field. The position offers a competitive pay range of $21.65 to $36.26 per hour and comprehensive benefits.