Resource Planning & Analytics Associate

Xcel Energy; Amarillo (TX); On-site; USD 29,825 - 49,951; Full time

Benefits offered by this job

Medical/Pharmacy Plan

401(k) plan

Tuition reimbursement

Paid time off (PTO)

Job summary

A leading energy company in Texas is seeking a Resource Management Associate to provide operations support for Customer Care contact centers. This entry-level role requires strong customer service and statistical analysis skills. Candidates should have at least 2 years of experience in a related field. The position offers a competitive pay range of $21.65 to $36.26 per hour and comprehensive benefits.

Qualifications

• Minimum of 2 years' experience in a contact center customer service position.
• Ability to communicate effectively with business partners.
• Experience with statistical analysis and resource management.

Responsibilities

• Provide first tier Resource Management operations support.
• Complete updates and audits in Resource Management systems.
• Coordinate resources and communicate performance updates.

Skills

Customer service

Statistical analysis

Microsoft Office (Excel, Word, PowerPoint)

Flexibility

Education

College coursework or equivalent experience

Tools

Call center software (TCS/eWFM, CMS, RTA)

Job description

A leading energy company in Texas is seeking a Resource Management Associate to provide operations support for Customer Care contact centers. This entry-level role requires strong customer service and statistical analysis skills. Candidates should have at least 2 years of experience in a related field. The position offers a competitive pay range of $21.65 to $36.26 per hour and comprehensive benefits.