Resource Navigator

BCFS Health & Human Services; Harlingen (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

BCFS Health & Human Services in Texas seeks a Resource Navigator to deliver high-quality services to families, utilizing sound judgment and program standards. You will conduct outreach, intake, assessments, and coordinated support to families on caseloads.

The role emphasizes case management, collaboration with supervisors, and timely documentation in PEIRS and Salesforce to meet contract deliverables.

Qualifications

• Must have strong written and verbal communication in English.
• Experience providing service planning and coordination for families.
• Ability to work in a fast-paced environment and maintain program documents.

Responsibilities

• Outreach and recruitment of participants for Family Resource Center activities.
• Establish and maintain professional relationships with families through regular contact.
• Administer intake, assessments, and screening tools to clients and families.
• Use intake/assessment results to set goals and activities with parents.
• Provide intensive case management and coordinate services to families.
• Document services and activities in PEIRS and Salesforce in a timely manner.
• Meet with supervisor bi-weekly to review caseload status.

Skills

Communication skills

Case management

English proficiency

Travel readiness

Education

High school diploma or equivalent

Bachelor's degree

Job description

It’s a great feeling to work for a company that does so much good for others around the world!

Education:

Required - High school diploma or equivalent.
Preferred - Bachelor’s degree in a related field.

Experience:

Required - With a high school diploma, at least 3 years of professional work experience in a related field.
Preferred - With a Bachelor’s degree, at least 1 year of professional work experience in a related field.

Job Summary:

The Resource Navigator is responsible for using sound professional judgment and best practices to ensure quality services are provided to the service population while maintaining compliance with established program standards.

Essential Functions:

• Outreach and recruitment of participants for Family Resource Center activities.
• Establish and maintain a trusting and professional working relationship with families by providing regular contact.
• Administer intake, assessments, and screening tools to clients and family members.
• Utilize intake and assessment results to establish and effectively implement goals, objectives, and activities identified with parents.
• Provide intensive case management services to families.
• Provide service planning and coordination, resource and referrals, basic needs support, transportation assistance, and/or other support services to families on caseload.
• Conduct systematic follow-ups for all families.

Measurable Deliverables:

• Collaborate with the Lead Resource Navigator and Resource Navigators to provide family activities/workshops, basic needs, and caregiver support groups.
• Maintain accurate documentation in Salesforce and PEIRS within specified timeframes.
• Attend all required annual trainings.
• Provide community education on child abuse prevention strategies, and program initiatives.
• Develop together with Lead Resource Navigator and Resource Navigators updates, reminders, and community education information monthly.
• Record all group and individualized services and activities in a complete, concise, and timely manner utilizing program forms into PEIRS (DFPS) and Salesforce (BCFS) software.
• Meet with supervisor on a bi-weekly basis to evaluate status of families on caseload.
• Meet all deliverables as outlined in the contract.
• Demonstrate the ability to:
  a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
  b. Communicate effectively in writing and verbally in English.
  c. Work in a fast-paced environment.
  d. Maintain computer literacy required to meet the responsibilities of the position.
  e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
  f. Travel as needed.
• Other job duties as assigned per grant requirements.

Requirements:

• Maintain certificates required for the position including but not limited to First Aid and CPR.
• Valid Texas Driver’s license with a clear driving record and reliable transportation.
• Pass a pre-employment drug screen and random drug screens.
• Provide proof or work eligibility status upon request.
• Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years).

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex,or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.