Resource Manager

ZN001 Zeno US; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan with company match

Paid Time Off policy

Pre-tax flexible spending accounts

Be Kind to Your Mind program

ZenoFit wellness allowance

Job summary

Zeno Group, Inc. in New York invites a Resource Manager to partner with practice leadership and project teams to coordinate staffing across client programs, aligning talent and capacity with business needs.

You will forecast resource requirements, monitor utilization, and drive process improvements while collaborating with Finance, HR and senior leaders. The role emphasizes data-driven insights, strong communication, and a focus on employee development within the Corporate Affairs practice.

Qualifications

• 5+ years of experience in resource management or workforce planning.
• Experience coordinating staffing across multiple teams or client engagements.
• Strong understanding of agency operations and utilization.
• Experience analyzing staffing data to identify trends.
• Excellent communication and relationship-building across teams.
• Proficiency with Microsoft Office, especially Excel and PowerPoint.

Responsibilities

• Coordinate staffing across client programs to align talent with business needs.
• Forecast resource needs and support long-term workforce planning.
• Identify staffing opportunities and balance priorities with development.
• Monitor utilization and workforce metrics to provide insights.
• Collaborate with Finance, HR, Resource Management and practice leaders on staffing decisions.
• Evolve resource management processes and tools to improve efficiency.
• Support leaders with workload management and team development.

Skills

Resource management

Staffing coordination

Data analysis

Communication

Project management

Tools

Smartsheet

PSA

Workamajig

10,000ft

Job description

Job Title: Resource Manager

Responsibilities

• Resource Planning & Workforce Management: Partner with practice leadership and project teams to coordinate staffing across client programs, aligning talent, skills and capacity with business needs.
• Capacity Planning & Business Operations: Work closely with Finance and agency leadership to monitor the new business pipeline, forecast resource needs and support long‑term workforce planning.
• Staffing Strategy & Talent Alignment: Identify staffing opportunities and potential resource gaps while recommending solutions that balance business priorities, employee development and utilization.
• Reporting & Operational Insights: Monitor utilization, staffing trends and workforce metrics, providing insights and recommendations that support operational and business decisions.
• Cross‑Functional Collaboration: Partner with Finance, Human Resources, Resource Management and practice leaders to support staffing decisions, workload planning and organizational effectiveness.
• Process Improvement & Operational Excellence: Help evolve resource management processes, systems and tools that improve efficiency, visibility and collaboration across the agency.
• Employee Experience & Team Development: Build strong relationships across the Corporate Affairs practice, helping leaders understand team capabilities, identify development opportunities and support thoughtful workload management.

Qualifications

• 5+ years of experience in resource management, operations, workforce planning or a related field, preferably within an agency or professional services environment.
• Experience coordinating staffing, resource planning or workforce management across multiple teams or client engagements.
• Strong understanding of agency operations, utilization and workforce planning principles.
• Experience analyzing staffing data and operational metrics to identify trends and recommend solutions.
• Strong organizational and project management skills with experience balancing multiple priorities and changing business needs.
• Excellent communication and relationship‑building skills with the ability to collaborate across teams and levels of the organization.
• Strong problem‑solving skills with the ability to navigate complex staffing and operational challenges.
• Experience handling confidential information with professionalism and discretion.
• Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
• Familiarity with resource management or project management platforms such as Smartsheet, PSA, Workamajig, 10,000ft or similar systems.
• Collaborative mindset with a passion for improving processes, supporting teams and creating positive employee experiences.

Preferred Qualifications

• Experience supporting communications, marketing, advertising or other agency environments.
• Experience partnering with Finance or Human Resources on workforce planning initiatives.
• Experience helping implement operational process improvements or resource management systems.

Pay Range

$80,000 – $100,000 USD/yr. Pay position within the range will be based on several factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, contractual agreements and business or organizational needs.

Benefits

• Medical, dental and vision insurance with prescription plans.
• Short‑ and long‑term disability coverage.
• Paid Time Off policy including vacation, paid holidays and self‑care time.
• 401(k) plan with company match.
• Pre‑tax flexible spending accounts.
• Tuition assistance.
• Life insurance.
• Access to mental‑health resources and the Be Kind to Your Mind program.
• Monthly allowance for personal wellness activities via the ZenoFit program.

Equal Employment Opportunity Statement

Zeno Group, Inc. provides equal employment opportunities to applicants and employees. Employment decisions are made on the basis of job‑related criteria without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, national origin, disability, military, or veteran status, or any other classification protected by applicable law. Applicants may voluntarily self‑identify race, ethnicity, and gender. Refusal to provide such information does not result in adverse treatment.