Resource Fulfillment Technician

evolverinc; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Paid leave

Job summary

Evolver is seeking a Resource Fulfillment Technician to support federal staff deployments under a federal IT support services contract. The role includes laptop imaging, configuration, deployment, and troubleshooting.

You will manage service requests, create and support user accounts, and coordinate on-site and remote deployments, documenting steps in ticketing systems. This on-site position in Washington, DC (near Smithsonian Metro) with occasional travel to Maryland runs weekdays 8:00–4:30,

Qualifications

• 2 years of deploying laptops, desktops, and mobile devices.
• 1 year imaging, configuring, deploying, and troubleshooting Windows devices.
• 1 year with Microsoft Office 365 and enterprise software.
• 1 year with Active Directory and user access management.
• 1 year using IT service management or ticketing systems.
• 1 year maintaining inventory and asset records.
• 1 year supporting Microsoft Office applications.
• 1 year supporting HP and Dell workstations.

Responsibilities

• Manage and prioritize service requests and fulfillment tickets per SLAs.
• Image, configure, deploy, and troubleshoot laptops, desktops, and mobile devices.
• Install and validate software to ensure devices are ready for deployment.
• Create, modify, and support user accounts and access permissions.
• Coordinate on-site and remote deployments across locations.
• Provide assistance during device delivery, setup, and post-deployment activities.
• Maintain asset tracking records and update inventory systems.
• Document fulfillment activities and troubleshooting steps in ticketing systems.
• Collaborate with Service Desk and Desktop Support to resolve issues.
• Assist with hardware lifecycle management including replacement and disposal.
• Ensure compliance with security and asset management policies.
• Identify deployment challenges and suggest process improvements.

Skills

IT support

Ticketing systems

Asset management

Education

High School Diploma or equivalent

Tools

Active Directory

Microsoft Office 365

Microsoft Intune

SCCM/MECM

Job description

Evolver is seeking a Resource Fulfillment Technician to support deployments to federal staff on a federal IT support services contract. The operation includes aspects of IT support including Laptop Imaging, troubleshooting and Deployment.

This position works in close collaboration with other teams and government staff to advance support objectives including efficiency, customer satisfaction, and overall effectiveness of IT resources.

This position requires work on-site (weekdays from 8:00 a.m. to 4:30 p.m.) in Washington, DC (next to Smithsonian Metro) with occasional travel to other offices in Maryland.

Responsibilities:

• Manage and prioritize assigned service requests and fulfillment tickets in accordance with established Service Level Agreements (SLAs).


• Image, configure, deploy, and troubleshoot laptops, desktops, and mobile devices for end users.


• Install, configure, and validate software applications to ensure devices are fully operational prior to deployment.


• Create, modify, and support user accounts and access permissions in accordance with established procedures.


• Coordinate and perform in-person and remote device deployments for users at multiple locations.


• Provide technical assistance during device delivery, setup, and post-deployment activities.


• Maintain accurate asset tracking records and update inventory management systems.


• Document fulfillment activities, asset assignments, and troubleshooting steps in ticketing systems.


• Collaborate with Service Desk, Desktop Support, Asset Management, and other technical teams to resolve user issues.


• Assist with hardware lifecycle management activities, including device replacement, refresh, recovery, and disposal processes.


• Ensure compliance with organizational security, configuration, and asset management policies.


• Identify recurring deployment challenges and recommend process improvements to enhance customer service and efficiency.

Basic Qualifications:

• 2 years of experience supporting laptop, desktop, and mobile device deployments.


• 1 year of experience imaging, configuring, deploying, and troubleshooting Windows-based devices.


• 1 year of experience installing and configuring Microsoft Office 365 and other enterprise software applications.


• 1 year of with Active Directory, account provisioning, password resets, and user access management.


• 1 year of experience using IT service management or ticketing systems to manage and document work requests.


• 1 year of experience maintaining inventory and asset records.


• 1 year of experience with Microsoft Office applications, including Outlook, Word, and Excel.


• 1 year of experience supporting HP and Dell workstations and laptops.


• High School Diploma or equivalent.

Preferred Qualifications:

• Previous government contract experience.


• ITIL Foundations V4 or V5


• Experience with Microsoft Intune, SCCM/MECM, or other endpoint management tools.


• Experience with remote support and device deployment technologies.

Evolver is an equal opportunity employer and welcomes all job seekers. It is the policy of Evolver not to discriminate based on race, color, ancestry, religion, gender, age, national origin, gender identity or expression, sexual orientation, genetic factors, pregnancy, physical or mental disability, military/veteran status, or any other factor protected by law.

Actual salary will depend on factors such as skills, qualifications, experience, market and work location.

Evolver offers competitive benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

• health, dental and vision insurance


• 401(k)


• flexible spending account


• paid leave (including PTO and parental leave)