IT Deployment & Asset Specialist

Evolver Inc; Washington (District of Columbia); On-site; USD 52,000 - 68,000; Full time

Job summary

Evolver is seeking a Resource Fulfillment Technician to support deployments to federal staff on a federal IT support services contract. The role involves imaging, configuring, deploying, and troubleshooting laptops, desktops, and mobile devices in a Washington, DC setting.

The position requires on-site work weekdays, collaboration with multiple teams and government staff, and occasional travel to other offices in Maryland. Equal opportunity employer with competitive benefits.

Qualifications

• 2+ years supporting laptop, desktop, and mobile device deployments.
• 1+ year imaging, configuring, deploying, and troubleshooting Windows-based devices.
• 1+ year installing and configuring Microsoft Office 365 and other enterprise software applications.
• 1+ year with Active Directory, account provisioning, password resets, and user access management.
• 1+ year using IT service management or ticketing systems to manage and document work requests.
• 1+ year maintaining inventory and asset records.
• 1+ year with Microsoft Office applications, including Outlook, Word, and Excel.
• 1+ year supporting HP and Dell workstations and laptops.
• High School Diploma or equivalent.

Responsibilities

• Manage and prioritize assigned service requests and fulfillment tickets in accordance with SLAs.
• Image, configure, deploy, and troubleshoot laptops, desktops, and mobile devices for end users.
• Install, configure, and validate software applications to ensure devices are fully operational prior to deployment.
• Create, modify, and support user accounts and access permissions.
• Coordinate and perform in-person and remote device deployments for users at multiple locations.
• Provide technical assistance during device delivery, setup, and post-deployment activities.

Skills

IT support

Device imaging

Ticket handling

Communication

Education

High School Diploma

Tools

Active Directory

Microsoft 365

Intune

SCCM/MECM

Ticketing systems

HP/Dell hardware

Job description

Evolver is seeking a Resource Fulfillment Technician to support deployments to federal staff on a federal IT support services contract. The role involves imaging, configuring, deploying, and troubleshooting laptops, desktops, and mobile devices in a Washington, DC setting.

The position requires on-site work weekdays, collaboration with multiple teams and government staff, and occasional travel to other offices in Maryland. Equal opportunity employer with competitive benefits.