Resource Coordinator (SAS)

JEVS Human Services; Norristown (Montgomery County); On-site; USD 49,000 - 50,000; Full time

Job summary

JEVS Human Services is seeking a Resource Coordinator to support VIP program participants through case management and reentry guidance. You will help develop Individual Anti‑Violence plans and coordinate services with partner agencies to promote successful outcomes.

The role involves counseling, barrier removal, and ensuring program engagement while maintaining accurate records and coordination with the program team.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in case management and job readiness in adult social services.
• Sensitivity to the needs of special populations.
• Excellent oral and written communication skills.
• Experience teaching/training in a classroom setting.
• Demonstrated ability to problem solve and collaborate with diverse customers/partners.
• Proficient in MS Word and Excel.
• Adhere to JEVS Code of Conduct and Professional Ethics.

Responsibilities

• Provide support services and case management to VIP program participants.
• Develop Individual Anti-Violence plans (IAP) for clients.
• Facilitate VIP focus groups and retention services to promote attendance.
• Provide counseling to address barriers and support goal achievement.
• Maintain progress notes and prepare program reports.

Skills

Excellent communication

Problem solving

Collaboration

Education

Bachelor’s degree

Tools

MS Word

MS Excel

Job description

Resource Coordinator

The Resource Coordinator (RC) is responsible for providing support services for participants, developing Individual Anti‑Violence plans (IAP), providing case management and guidance to participants through the reentry process while attending the JEVS SAS Violence Intervention Prevention program (VIP).

Major Duties and Responsibilities

• Assists SAS clients with identifying potential barriers to employment.
• Develop clients’ Individual Anti‑Violence plans (IAP)
• Facilitate daily VIP focus groups as part of the JEVS SAS VIP Program.
• Assists clients in reaching their goals in the program by providing retention services, stressing good attendance, punctuality, and promotion of a positive work ethic.
• Provides regular, ongoing individual counseling to address barriers, encourages achievement of goals and ensures retention of clients.
• Maintains DAP notes regarding clients’ progress and prepares statistical reports as required by the program.
• Follows procedures and policies as specified by program regulations.
• Meets and establishes rapport with support agency partners and referred customers within established timeframes.
• Assesses customer needs and provides appropriate support, referrals, and participant follow up.
• Facilitates coordination of services throughout the continuum of care.
• Network and establish working relationships with appropriate personnel at the Philadelphia, Montco County Assistance Offices, Community Agencies, Mental Health and Drug and Alcohol Organizations and other agencies as needed.
• Act as a referral agent, referring clients to external agencies and organizations for assistance with behavioral health, issues, housing, employment, legal or family related issues, and provide follow‑up referral assistance.
• Guide participants in learning how to independently resolve and avoid issues, problems involving violence.
• Be on‑call after work hours to intervene at the time of a violent occurrence if needed.

Functional Responsibilities

• High degree of interpersonal skills in motivating individuals to achieve success from recidivating or committing violent crimes or getting re‑involved in violent behavior.
• Provide excellent, prompt, and staff‑assisted customer service to customers referred to and served by their program.
• Provide timely and accurate communication to partners (Program Director, Job Developers & Instructors).
• Serve as the RC for assigned customers and meet the regulatory requirements for eligibility, participation, case notes and follow up services, regarding employment, retention and termination.
• Assist clients in becoming job search ready and job ready through the amelioration of personal challenges, including needed supportive services such as childcare, transportation, work clothing and counseling.
• Maintain the integrity of all customer information, including electronic, hard copy and filing systems.
• Work with the Integrated Job Development Team and its job developers to transition clients to appropriate employment within an identifiable time period.
• Tracking and management of all documentation of client success stories, files and placement records.

Skills & Requirements

• Bachelor’s degree from an accredited college or university. Appropriate experience or special training may be substituted in lieu of Bachelor’s degree.
• Experience in case management and job readiness preparation within adult social services, specifically with returning citizens is a plus.
• Sensitivity to the needs of special populations.
• Excellent oral and written communication skills.
• Experience teaching/training in a classroom setting.
• Demonstrated ability to problem solve and collaborate with a variety of customers and partners, including but not limited to those individuals in the reentry population and related social service agencies.
• Proficient in MS Office applications (especially MS Word and Excel).
• Adhere to JEVS Code of Conduct and Professional Ethics.

The base pay for this position ranges from $49,000 to $50,000 and will vary based on factors such as skills and experience. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. JEVS Human Services is committed to ensuring equal employment opportunities. The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person’s gender, gender identity, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, or membership in any other protected group.