Therapeutic Coach Team Lead

JEVS Human Services; Philadelphia (Philadelphia County); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

401(k)

Tuition Assistance

Health & Dental

Paid Vacation/Sick Time

10-12 Holidays per year

Mileage reimbursement

Excellent tools

Job summary

JEVS Human Services in Philadelphia seeks a Therapeutic Coach Team Leader to provide clinical oversight and mentorship within the START model for individuals with IDD and co-occurring mental health needs. The role focuses on fidelity to the program, crisis prevention, and person-centered supports.

You will supervise Therapeutic Coaches, collaborate with families, and lead team development while ensuring compassionate, culturally competent service delivery.

Qualifications

• Minimum of 2 years’ experience supporting individuals with IDD and co-occurring mental health or behavioral challenges.
• Demonstrated supervisory or team leadership experience with mentoring and staff development.
• Strong clinical and organizational skills with commitment to trauma-informed, person-centered, and culturally competent practices.
• Must become a START Coordinator within 12 months of employment (training provided).
• Valid Pennsylvania driver’s license and ability to travel as needed.
• Successful completion of all required background checks.

Responsibilities

• Provide clinical oversight, supervision, and mentorship to Therapeutic Coaches.
• Supervise caseloads, ensure compliance with clinical guidelines and program fidelity.
• Lead regular team meetings for case reviews, evidence-based practices, and quality improvement.
• Oversee onboarding and professional development, including START philosophy and interventions.
• Deliver strengths-based coaching and crisis stabilization as needed.
• Collaborate with families, caregivers, and interdisciplinary teams to promote understanding and sustainable strategies.
• Support community partnerships and service linkages to improve access to supports.

Skills

Team leadership

Therapeutic coaching

Trauma-informed care

Person-centered care

Cultural competence

Strong communication

Education

Master's degree in social work, counseling, psychology, behavioral health, or related field

Tools

EMR systems

Job description

START (Systemic, Therapeutic, Assessment, Resources, and Treatment) employ a positive approach to build upon an individual’s strengths to fortify experiences, ambition, character, and abilities. These services promote person-centered approaches and training for persons, families, and caregivers using positive approaches and other therapeutic tools. The Therapeutic Coach Team Leader plays a key clinical and leadership role in the implementation of the START Model, a strengths-based, trauma-informed framework designed to support individuals with intellectual and developmental disabilities (IDD) and co-occurring mental health or behavioral health needs. START services are grounded in the belief that every person possesses unique abilities, talents, and potential—and that by promoting positive experiences, recognizing strengths, and fostering personal interests, we can support stability, healing, and meaningful engagement in community life. The Therapeutic Coach Team Leader provides clinical oversight, supervision, and mentorship to a team of START Therapeutic Coaches. This leader ensures that therapeutic services, community linkages, crisis stabilization efforts, and family supports are implemented with fidelity and compassion.

Responsibilities

Leadership & Supervision

• Supervise and support Therapeutic Coaches through regular performance evaluations, reflective supervision, coaching, scheduling, and case consultation.
• Monitor and manage caseload assignments to ensure adherence to clinical guidelines, ethical standards, and program fidelity.
• Facilitate regular team meetings focused on case reviews, evidence-informed practices, and continuous quality improvement.
• Lead onboarding and ongoing professional development, ensuring all team members are trained in START philosophy and interventions.
• Provide training for Therapeutic Coaches on effective coaching while maintaining program fidelity.

Clinical Practice & Crisis Stabilization

• Provide strengths-based clinical coaching and intervention to a small, active caseload, particularly during staff training or complex cases.
• Conduct initial therapeutic assessments and develop person-centered support plans for individuals experiencing distress or instability.
• Implement and monitor Cross-Systems Crisis Prevention and Intervention Plans (CSCPIPs) in collaboration with team members and system partners.
• Deliver post-discharge support for individuals returning to their home or community after inpatient psychiatric or residential treatment.
• Identify and monitor biopsychosocial risk factors to inform proactive crisis prevention strategies.

Community Engagement & Family Coaching

• Collaborate closely with families, caregivers, and interdisciplinary support teams to promote understanding, communication, and sustainable strategies for success.
• Provide caregiver coaching focused on behavioral health stabilization, skill-building, and trauma-informed supports.
• Partner with START Coaches to deliver training, education, and hands-on support within natural environments (e.g., homes, schools, day programs).

Program Development & Systems Collaboration

• Support the development of community partnerships and service linkages to close resource gaps and increase access to therapeutic supports.
• Participate in program planning and strategic improvement initiatives with the START Leadership Team.
• Uphold cultural humility and responsiveness, ensuring that services respect each person’s cultural, linguistic, and identity-based needs.

Documentation & Compliance

• Ensure timely and accurate documentation in START’s Information Reporting System (SIRS) and JEVS Human Services’ Electronic Medical Records (EMR).
• Maintain all necessary certifications and complete mandatory trainings, including START model training, CPR, First Aid, and Mental Health First Aid (MHFA).
• Follow program policies and respond flexibly to the changing needs of individuals, teams, and the broader service system.

Qualifications

• Minimum of 2 years’ experience supporting individuals with IDD and co-occurring mental health or behavioral challenges.
• Demonstrated supervisory or team leadership experience, with a strong ability to mentor, develop, and support staff.
• Strong clinical and organizational skills, with a commitment to trauma-informed, person-centered, and culturally competent practices.
• Must become a certified START Coordinator within 12 months of employment (training provided).
• Valid Pennsylvania driver’s license and ability to travel as needed.
• Successful completion of all required background checks.
• Master’s degree in social work, counseling, psychology, behavioral health, or related human services field (preferred).

What We Offer

• 401(k)
• Tuition Assistance
• Health & Dental
• Paid Vacation/Sick Time
• 10-12 Holidays per year
• Reimbursement of mileage and travel expenses
• Excellent supportive business and information tools

The base salary for this position ranges from $63,000 - $68,000 annually. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff.

Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services’ employees, our community partners, and the individuals we serve.

For more information about what it’s like to be a part of the JEVS team, visit our careers page at https://www.jevshumanservices.org/careers/

JEVS Human Services is committed to ensuring equal employment opportunities. The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person’s gender, gender identity, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, or membership in any other protected group. Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided.