Resource Coordinator - Center For Healthy Aging & Good Life

hhccareers; Bridgeport (CT); On-site; USD 48,000 - 64,000; Full time

Job summary

Hartford HealthCare is seeking a Resource Coordinator for the Center for Healthy Aging. This role organizes information, programs and activities, connecting seniors and their families to essential services to improve quality of life.

Responsibilities include assisting clients, coordinating referrals, and supporting caregivers with education and program delivery. Experience in case management for older adults and strong communication are essential.

Qualifications

• Bachelor's degree in Human Services or related field is required.
• 3 years' experience in case management or discharge planning with older adults is preferred.
• Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint).
• Exceptional customer service and communication skills are essential.
• Ability to work independently in a high-volume environment.
• Detail-oriented with strong organizational skills.
• Valid CT driver's license and ability to travel within the community served.

Responsibilities

• Assess and assist seniors and families to identify needs and connect to resources, including home visits.
• Assist in education and training programs for caregivers, elders and family members.
• Acquire and maintain resource materials (brochures, books, tapes, etc.).
• Market the Center to professionals and referral sources within the Hartford HealthCare System and the community.
• Maintain liaisons with seniors, families, support personnel to ensure needs are met.
• Communicate with physicians and other health care providers per HIPAA requirements.
• Build and maintain relationships with hospitals, social service agencies, senior centers, and community groups.
• Process referrals and assist seniors in transitions between levels of care and providers.

Skills

Case management

Discharge planning

Older adult care

Customer service

Communication

Independent work

Multitasking

Holistic care

Driving

HIPAA compliance

Education

Bachelor's degree in Human Services or related field

Tools

Microsoft Office

Job description

Work whereevery momentmatters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network.

The Hartford HealthCare Center for Healthy Aging is a resource and assessment center designed to make it easier for seniors, their loved ones and caregivers to access essential information and services to attain the optimal quality of life.

The Resource Coordinator is the core organizer of the Center for Healthy Aging information, programs and activities. In addition to building and maintaining this knowledge base, the Resource Coordinator will participate in and support the Center 'smission to connect clients and their families with necessary services to meet their needs and attain optimum quality of life.

Responsibilities include:

• Assessing and assisting seniors and their families to identify their needs and connect them to resources, including home visits


• Assisting in education and training programs for caregivers, elders and family members


• Acquiring and maintaining resource materials (brochures, books, tapes, etc.)


• Marketing the Center to professionals and referral sources within the Hartford HealthCare System and the community


• Maintaining liaisons with the seniors, their families, support personnel, etc., to assure that the client’s needs are continually met


• Communicating with physicians(s) and other health care providers for the client in accordance with HIPAA requirements


• Building and maintaining positive relationships in the community with hospitals, social service agencies, physicians and other health care providers, senior centers, community and professional groups and other possible referral sources as well as influential individuals and professionals of the community at large


• Processing referrals to the Center and assisting seniors in transitions between levels of care and providers of services


• Coordinating visits, meetings, presentations and special events related to center activities


• Collecting, entering, managing and reporting data related to referral patterns


• Assists in curriculum development, policies, strategic planning and procedures of the Center


• Performs other related duties as assigned or necessary

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.Every moment matters. And this is your moment.

• Bachelor's degree in Human Services or related field


• 3 years' experience in case management/discharge planning working with older adults


• Proficient in Microsoft Office applications (e.g., Word, Excel, Access, PowerPoint)


• Exceptional customer service skills


• Exceptional communication skills


• Ability to work independently and productively in a high volume, multifaceted work environment


• Detail oriented with an ability to manage multiple task assignments in a highly organized fashion


• Possesses a commitment to holistic care in meeting the needs of clients.


• Valid CT driver's license and the ability to travel independently throughout the community served