Resource Coordinator

Trane Technologies; Oregon (IL); Hybrid; USD 47,000 - 64,000; Full time

Job summary

A leading company in sustainable climate solutions is seeking a Service Coordinator II. This role is integral to planning and coordinating service operations, ensuring customer satisfaction, and managing resources effectively. If you thrive in a dynamic environment and possess strong organizational skills, consider joining our team.

Benefits

Health insurance

401K match up to 8%

Paid time off including volunteer leave

Tuition assistance

Qualifications

• 1 year related experience or 3 years with HS Diploma.
• Excellent Customer Service skills required.
• Knowledge of HVAC systems is preferred.

Responsibilities

• Coordinate service resources and assign team members.
• Interact with Project Managers and HVAC Technicians.
• Maintain customer satisfaction and generate work orders.

Skills

Customer Service

Organization

Multi-tasking

Attention to Detail

Education

Certificate/degree from college or technical school

HS Diploma/GED

Tools

Word

Excel

Outlook

Windows

Job description

If you are a person with a disability and need assistance applying for a job, please submit a request.

At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:

Trane in Flint, MI is hiring a Service Coordinator II to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

What’s in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Thrive at work and at home:

· Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

· Family building benefits include fertility coverage and adoption/surrogacy assistance.

· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

· Paid time off, including in support of volunteer and parental leave needs.

· Educational and training opportunities through company programs along with tuition assistance and student debt support.

This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.

Responsibilities:

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Qualifications

• Certificate/degree from college or technical school with one (1) year related experience AND/OR training; OR three (3) years of related experience and/or training with HS Diploma/GED.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred

Compensation:

Base Pay Range: $47,350 - 63,150

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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Flint MI 5335 Hill 23 Dr, Flint, Michigan, United States

Flint MI 5335 Hill 23 Dr, Flint, Michigan, United States

Please beware of potential recruitment scams. We don't hire via Telegram.

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 469272 Trane Technologies is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.