Remote Role for Human Resources Coordinator

TALENT Software Services; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in IT Services and IT Consulting seeks a Human Resources Coordinator for a remote, contract-to-hire role. The position entails managing high call volumes, providing expert HR customer service, and requires individuals with strong customer service backgrounds. Candidates should have a high school diploma, relevant experience, and a proactive attitude towards learning.

Qualifications

• 2-3 years of customer service experience required.
• Ability to work in a fast-paced environment.
• Basic computer knowledge and a desire to learn.

Responsibilities

• Provide customer service to HR clients including pre-hires, employees, and retirees.
• Resolve inquiries via phone, email, and chat.
• Utilize HR knowledge to deliver accurate responses.

Skills

Customer Service

Interpersonal Skills

Critical Thinking

Multitasking

Education

High School Diploma / GED

Bachelor's Degree in Human Resources or related field

Tools

Workday

Salesforce

Job description

21 hours ago Be among the first 25 applicants

Human Resources Coordinator

Job Summary: Talent Software Services is seeking a Human Resources Coordinator for a contract-to-hire position that can be worked 100% remotely. The initial term is one year, with a strong possibility of extension.

Position Summary: This role involves handling high call volumes, responding to inquiries and requests from customers. The candidate should have broad knowledge across HR functional areas to provide timely, professional, and courteous responses. The incumbent will serve as the customer-facing representative for HR services, performing transactions with high accuracy and quality as per service level agreements.

Primary Responsibilities/Accountabilities:

• Provide respectful and reliable service to HR customers, including pre-hires, employees, managers, and retirees.
• Assess and resolve inquiries via phone, email, and chat, or escalate as needed, ensuring accurate case management.
• Understand HR functional areas and utilize knowledge base resources to resolve inquiries efficiently.
• Perform other duties as assigned.

Qualifications:

• High School Diploma / GED required
• 2-3 years of customer service experience
• Ability to work in a fast-paced environment with quality results
• Strong interpersonal skills
• Critical and logical thinking skills
• Personality suited for customer interaction
• Ability to multitask and dependability
• Basic computer knowledge and a desire to learn

Preferred Qualifications:

• Bachelor's Degree in Human Resources or related field
• Knowledge of case management processes
• HR background and call center experience
• Experience with Workday, Salesforce, or similar HR platforms

If this position matches your background, we welcome your application. We offer various opportunities including contract, contract-to-hire, and permanent roles.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: IT Services and IT Consulting

Note: This job posting is active; no indication of expiration is present.