Resource Coordinator

CFO Trane U.S. Inc.-CFO; Broken Arrow (OK); On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Educational and training opportunities

Job summary

Trane Technologies in Broken Arrow, OK is seeking a Service Coordinator to plan, coordinate, and direct activities of operational resources and service agreements. You will interact with Field Technicians, Project Managers and the Parts Department to ensure on-time execution within financial standards.

The role requires a college/technical degree or HS Diploma with related experience; strong customer service and multitasking abilities are essential, along with proficiency in MS Office and

Qualifications

• Certificate/degree from college or technical school with one year related experience and/or training; or three years of related experience.
• Excellent customer service skills, phone comfort and ability to multi-task.
• Familiarity with energy management systems and HVAC controls preferred.
• Knowledge of Word, Excel, Outlook, and Windows.

Responsibilities

• Coordinate service resources, dispatch and assign team members to projects.
• Schedule personnel, materials, sub-contractors and equipment.
• Communicate with Project Managers and HVAC Technicians to assign work.
• Coordinate with Parts Department and Acquisition as needed.
• Generate work orders and prepare project paperwork.

Skills

Customer service

Phone communication

Organizational skills

Multi-tasking

MS Word / Windows

MS Excel / Outlook

Attention to detail

Team coordination

Education

HS Diploma/GED or college/technical degree

Tools

Energy Management Systems

MS Word

MS Excel

MS Outlook

Windows OS

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you:

Trane in Broken Arrow, OK is hiring a Service Coordinator to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

What you will do:

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

What you will bring:

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED. Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone. Must be organized with the ability to multi-task and prioritize daily interruptions. Strong attention to detail and enjoy working in fast paced environment. Knowledge of Word, Excel, Outlook, and Windows. Flexibility to work overtime/weekends, as required. Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Annual Base Salary Range or Hourly Base Pay Range: $47,310.00 - $66,465.00 Compensation Type: Exception Hourly Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Annual Base Salary Range or Hourly Base Pay Range: $38,285.00 - $53,655.00 Compensation Type: Exception Hourly Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we believe in providing equal access and opportunity for all. We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]