Resident Service Coordinator - Shalom House

Redwood Communities, Inc.; Albuquerque (NM); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Health benefits

Dental & vision insurance (employer)

HSA option

401(k) with company match

Paid time off (3 weeks)

Paid holidays

Job summary

Redwood Communities, Inc. is seeking a Resident Services Coordinator for Shalom House in Albuquerque, NM.

This part-time role focuses on helping residents access non-clinical services, coordinating referrals, and supporting housing stability while maintaining resident dignity and privacy. The coordinator will develop resident services plans, document interactions, and collaborate with property teams and community partners to build supportive, well-connected programming.

Qualifications

• Bachelor's degree or equivalent experience in social services preferred.
• Experience delivering resident-centered services and non-clinical assessments.
• Knowledge of HUD housing programs and community resources a plus.

Responsibilities

• Coordinate resident services and referrals to access non-clinical supports.
• Develop resident services plans in collaboration with residents.
• Maintain accurate, secure documentation and HUD-required reporting.
• Build partnerships with local agencies and service providers.
• Promote resident independence, dignity, and privacy in all activities.

Skills

Interpersonal skills

Case management

Advocacy

Cultural competency

Bilingual abilities

Education

Bachelor's degree in Social Work, Gerontology, Psychology, Human Services, or related field

Tools

Microsoft Windows

Outlook

Word

Excel

Teams

Job description

Job Details: Job Location: Shalom House - Albuquerque, NM, Position Type: Part Time, Salary Range: $23.00 - $25.00Hourly, Job Category: Customer Service, Who We Are

Benefits

• Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program (EAP) with 24/7 counseling services.
• 3 weeks of paid time off each year.
• 12 paid holidays each year & 2floating holidays.

About the Position

The Resident Services Coordinator (RSC) helps residents access services, strengthen housing stability, and remain as independent and self-reliant as possible. The RSC assesses non-clinical needs, coordinates referrals and supportive services, develops community partnerships and resident programming, and maintains accurate, secure, and timely documentation. The role works proactively with residents, property teams, community partners, supervisors, and leadership while respecting resident choice, dignity, privacy, and individual goals.

Schedule: Part-Time 25 hours a week.

Pay Details: $23-$25/hr

Essential Duties and Responsibilities

Resident Support & Advocacy

• Serve as a connector, coordinator, educator, advocate, and documenter for residents while maintaining clear professional boundaries.
• Maintain a visible, proactive presence with clear office hours and ongoing professional relationships with residents.
• Conduct resident intake and non-clinical assessments to identify priorities, risks, strengths, activities of daily living, and service needs without diagnosing.
• Develop or update resident services plans collaboratively with participating residents; respect and document a resident’s decision to decline participation.
• Provide general or limited case management when appropriate and when the needed service is not otherwise available through the larger service community.
• Assist residents in accessing public benefits and supportive resources, including food, health coverage, income supports, energy assistance, transportation, and other locally available services.
• Make referrals with resident permission, obtain signed consent before sharing protected information, and follow up to determine whether services were timely, appropriate, and responsive to the resident’s need.
• Advocate and, when appropriate, negotiate on behalf of residents for adequate, timely, and cost-effective services while avoiding unhealthy dependence.

Program Development and Community Partnerships

• Develop and coordinate educational, wellness, prevention, employment-readiness, and community-engagement activities based on identified resident needs.
• Coordinate on-site services, screenings, clinics, workshops, speakers, volunteer opportunities, resident meetings, resource fairs, and community-building activities.
• Build productive relationships with local, state, and federal agencies, nonprofit organizations, service providers, and volunteer groups.
• Maintain a current resource directory that identifies who each provider serves, referral procedures, consent requirements, follow-up steps, and options when access barriers arise; update it at least annually and whenever provider information changes.
• Identify service gaps, pursue additional resources, and elevate barriers that limit resident access or program effectiveness.
• Strengthen informal support networks among residents and with families, as appropriate and with resident consent.

Documentation, Privacy and Reporting

• Maintain complete, objective, prompt, organized, and secure resident case files consistent with HUD requirements and company policy.
• Document intake information, assessments, services plans, resident contacts, referrals, consent, participation or refusal, follow-up, progress notes, and disposition or termination of services in the approved case-management system.
• Maintain program records, including training documentation, reports, provider agreements, program files, eligible expense records, and other required supporting documentation.
• If applicable, prepare accurate internal and HUD-required reports, including the HUD Multifamily Housing Service Coordinator Program Annual Report (HUD Form 92456).
• Protect resident privacy and share resident-specific information only when authorized, necessary, and consistent with HUD, HIPAA, Fair Housing, organizational confidentiality, consent, and records-security requirements.
• Take immediate action to correct missing, late, inaccurate, or insecure documentation and participate in file reviews and quality-assurance activities.

Communication, Collaboration and Escalation

• Maintain strong communication and collaboration with property staff, supervisors, service providers, and quality assurance partners to address resident needs, service gaps, risks, and housing stability concerns.
• Work closely with property management while appropriately referring leasing, rent collection, maintenance, and enforcement matters to their team, and coordinating interventions for residents at risk of eviction or housing instability.
• Promptly escalation safety, abuse, neglect, or legal concerns according to protocol, while meeting all training, reporting, documentation, and professional responsiveness requirements.

Knowledge, Skills and Abilities

• Complete at least 36 hours of initial training before hiring or within 12 months of the initial hire date. Topics include aging, federal and state programs, elder and disability services, legal liability, substance use, and mental health.
• Knowledge of HUD Multifamily housing programs, Section 8, service coordinator funding requirements, Fair Housing, reasonable accommodations, and confidentiality obligations.
• Knowledge of older-adult and disability services, supportive housing, public benefits, local resources, referral processes, and federal and state entitlement programs.
• Ability to conduct non-clinical assessments, facilitate services, organize programs, solve problems, advocate effectively, and achieve documented results.
• Excellent interpersonal, written, presentation, organization, follow-up, and professional communication skills.
• Cultural competency and bilingual skills when relevant to the resident population.
• Ability to work independently, prioritize competing needs, maintain professional boundaries, and use sound judgment in standardized and urgent situations.
• Intermediate proficiency with Microsoft Windows, Outlook, Word, Excel, Teams, online time keeping and training, shared files, and approved resident or case-management systems.

Qualifications

• Bachelor's degree in Social Work, Gerontology, Psychology, Human Services, or a related field preferred; equivalent relevant experience may be accepted.
• 2-3 years of social-service delivery, case management, service coordination, or resident support experience, preferable with older adults, people with disabilities, affordable housing, or HUD-assisted housing.
• Demonstrated knowledge of community services in the region and experience with service management, facilitation, referrals, advocacy and documentation.
• Valid driver's license and auto insurance when travel is required. Licenses or certifications must be maintained when applicable.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

Redwood Communities is an Equal Opportunity Employer.