Resource Center Manager

Community Partners NH; Rochester (NH); On-site; USD 60,000 - 85,000; Full time

Job summary

Community Partners NH in Rochester, NH is seeking a Case Management Supervisor to oversee the Agency's call center and I&R services within the Information and Referral Team. You will supervise Resource Center Specialists handling behavioral health caseloads and coordinate links to service providers.

The role focuses on empowering individuals to live independently by connecting them with financial aid, disability services, housing, food assistance, and other community resources.

Qualifications

• Oversees the Agency’s call center and case management services as part of the Information and Referral Team.
• Supervises Resource Center Specialists handling behavioral health caseloads.
• Coordinates connections to service providers and community resources.

Responsibilities

• Oversee I&R Team activities and ensure seamless case management operations.
• Link individuals to appropriate service providers and supplies.
• Support empowerment of individuals to live independently within their community.

Job description

Case Management Supervisor

The Case Management Supervisor oversees the Agency’s call center and case management services as part of the Information and Referral (I&R) Team under the direction of the Resource Center Director. The Manager has supervisory responsibilities for all Resource Center Specialists who carry BH caseloads. The I&R Team links individuals who need assistance with appropriate service providers and/or supplies. Services may include, but are not limited to, financial assistance, disability related services (Social Security and Medicaid), medical programs, rehabilitative services, vocational rehabilitation, legal assistance, housing assistance, support and educational based support groups, disaster relief, food pantries, home delivered meals, in home assistance or other organizations that empower individuals to live independently within their community.