Resorts Operations Manager - Vdara

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health & Income Protection for ellig/

Professional and personal development

Free meals in employee dining room

Free parking on and off-shift

Wellness incentive programs

Discounts on hotel, F&B, retail

Job summary

MGM Resorts International is seeking a Resorts Operations Manager at Vdara in Las Vegas to lead Front Desk, Lobby Experience and Guest Services, drive guest satisfaction, and manage commercial performance. You will work with hotel leadership, implement strategic initiatives, and guide a high-performing team to deliver luxury service.

The role requires leadership across operations, staffing, and guest engagement to create WOW experiences and align with MGM Rewards standards for Gold and higher

Qualifications

• Two years of relevant hotel operations experience.
• Customer-focused leadership with strong communication skills.
• Ability to work weekends and holidays.

Responsibilities

• Provide leadership and direction for Front Desk, Lobby Experience, and Guest Services operations.
• Partner with Senior Hotel Operations Manager to implement hotel operational strategies and initiatives.
• Drive operational and financial performance, including achieving labor and business goals.
• Lead the hiring process for Front Office positions, including Front Desk Clerks, Guest Services Specialists, and Hotel Operations Managers.
• Focus on strategies that positively impact the experience of MGM Rewards Gold and above guests.
• Support supervision, counseling, and performance management of Front Office staff to ensure efficient department operations.

Skills

Front Office Leadership

Team Management

Guest Services

Financial Performance

Hiring & Training

Tools

PMS (Property Management System)

Forecasting & Budgeting

Job description

## Resorts Operations Manager - VdaraApply: Property - Vdara: Full time: Posted Today: 280252Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB**:Join the team as a Resort Operations Manager at Vdara, where you'll play a critical leadership role in delivering exceptional guest experiences and driving operational excellence. In this highly visible position, you'll lead Front Desk operations, inspire high-performing teams, and help create the seamless, personalized service that luxury guests expect.Working closely with hotel leadership, you'll oversee daily operations, execute strategic initiatives, drive financial performance, and ensure the highest levels of guest satisfaction.This is an exciting opportunity for a hospitality leader who is passionate about luxury service, team development, and creating memorable experiences while making a meaningful impact on resort operations.You will play a vital role in our mission to own the guest’s experience and create **WOW** memories that they will carry with them far beyond their stay with us!**THE DAY-TO-DAY:*** Provide leadership and direction for all Front Desk, Lobby Experience, and Guest Services operations* Partner closely with the Senior Hotel Operations Manager to implement hotel operational strategies and initiatives* Drive operational and financial performance, including achieving labor and business goals* Lead the hiring process for Front Office positions, including Front Desk Clerks, Guest Services Specialists, and Hotel Operations Managers* Focus on strategies that positively impact the experience of MGM Rewards Gold and above guests* Support the supervision, counseling, and performance management of Front Office staff to ensure efficient department operations **THE IDEAL CANDIDATE:*** Must be 21 years of age or older* Two (2) years of prior relevant experience, preferably in Hotel Operations and Management* AAA or Forbes knowledge preferred* Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders* Must be able to work various shifts, including weekends and all holidays **THE PERKS & BENEFITS:*** Health & Income Protection benefits (for eligible employees)* Professional and personal development opportunities through employee programs and network groups* Free meals in our Vdara employee dining room* Free parking on and off-shift at all MGM Resorts properties* Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts**VIEW JOB DESCRIPTION:**http://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12304 Are you ready to **JOIN THE SHOW**? Apply today!