Resort Villa Operations Lead – Maintenance & Guest Experience

Socket.dev

Kissimmee (FL)

On-site

USD 90,000 - 130,000

Full time

2 days ago

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Benefits offered by this job

401K matching

Career growth

Medical benefits

Dental benefits

Vision benefits

PTO

Travel discounts

Tuition reimbursement

Company culture

Job summary

Holiday Inn Club Vacations seeks a Senior Manager of Resort Villa Maintenance & Operations to lead villa services across a large resort village with 600 units. You’ll partner with guest services, housekeeping, maintenance, F&B, retail, and recreation teams to ensure a safe, clean, and fun villa experience for families.

Success hinges on guest survey scores and problem resolution. You will indirectly mentor 100–250 cross-functional staff and directly lead 1–5 managers, managing safety,

Qualifications

High school diploma or GED required; college degree preferred.
Experience in hospitality with supervisory responsibilities is expected.
Strong customer service and problem-solving skills required.

Responsibilities

Lead villa maintenance and operations to deliver safe, clean, and enjoyable guest experiences.
Collaborate with guest services, housekeeping, maintenance, F&B, retail, and recreation teams.
Oversee budgets, safety programs, and P&L related to villa operations.

Skills

Service delivery

Problem solving

Communication

English fluency

MS Office

Timeshareware

Asgard

SalesForce

Budgeting

P&L management

Driving

Education

Diploma/GED

College degree preferred

Tools

Microsoft Office

Timeshareware

Asgard

SalesForce

Job description

Success hinges on guest survey scores and problem resolution. You will indirectly mentor 100–250 cross-functional staff and directly lead 1–5 managers, managing safety,

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