Resort Training & Onboarding Manager

Travel + Leisure Co.; Seattle (WA); On-site; USD 80,000 - 81,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Parental leave

Volunteer day

401k with employer match

Legal and identity theft plan

Wellness program

Employee Assistance Program

Vacation days and holidays

Sick leave

Job summary

Travel + Leisure Co. is seeking a Training and Onboarding Specialist to lead interviews, onboarding, and ongoing trainings for resort teams. You will collaborate with department leaders, coach new hires, and drive weekly trainings for underperforming representatives.

The role emphasizes guest service, brand standards, and supporting marketing programs while maintaining a positive culture at the site.

Qualifications

• High School diploma required. College degree in related field preferred.
• Successful Wyndham Destinations marketing experience required
• Excellent communication skills both written and verbal
• Must be highly motivated with a positive attitude and good work ethic
• Problem solving ability
• Ability to effectively coach, counsel and motivate direct reports
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
• Ability to negotiate effectively
• Working knowledge of marketing databases
• Ability to lead by example
• Must have Timeshare/ Vacation Ownership Experience

Responsibilities

• Interview, onboard and train new team members.
• Conduct ongoing trainings.
• Coach and support new hires with department leaders.
• Conduct weekly training for underperforming reps.
• Welcome guests warmly to the resort and provide them with a brief overview of the resort, activities, and area.
• Support new technology rollouts and sales initiatives as SME (Subject Matter Expert).
• Book guests for owner update by phone and in person.
• Maintain an excellent culture and environment.
• Maintain above budget penetration rate for assigned guests and overall site penetration.
• Maintain department production standards and teamwork.
• Prepare additional reports as deemed necessary by management.
• Ensure marketing information is properly and timely disseminated.
• Coordinate with sales regarding new/changes in marketing programs.

Skills

Communication skills

Motivation

Problem solving

Coaching

Customer service

Negotiation

Marketing databases

Leadership

Timeshare experience

Marketing experience with Wyndham

Education

High School Diploma

College degree preferred

Tools

Marketing databases

Job description

Travel + Leisure Co. is seeking a Training and Onboarding Specialist to lead interviews, onboarding, and ongoing trainings for resort teams. You will collaborate with department leaders, coach new hires, and drive weekly trainings for underperforming representatives.

The role emphasizes guest service, brand standards, and supporting marketing programs while maintaining a positive culture at the site.