Resort Safety & Security Officer – Captiva Island

Pyramid Global Hospitality; Captiva (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Low-cost Medical, Dental, Vision Plans

Paid Life Insurance

Short- and Long-Term Disability

Paid Time Off & Holidays

401(k) with Company Match

Commuter and Company-paid Toll Program

Unlimited Review Incentives

Complimentary Shift Meal

Job summary

South Seas on Captiva Island, part of Pyramid Global Hospitality, is seeking a Resort Safety Officer to join a team dedicated to guest safety and hospitality excellence. You will be the first point of contact for guest assistance and emergencies, ensuring a peaceful, welcoming environment.

We offer a competitive salary and benefits; 40 hours per week, 3:00 PM – 11:00 PM shifts, with weekends and holidays as required.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field.
• Certification in Safety and Security Training preferred.
• CPR/First Aid/AED/Heimlich Maneuver certification; certification can be arranged through the resort.
• Must have a valid driver's license and acceptable driving record.

Responsibilities

• Ensure resort safety by conducting regular patrols across the entire property, including all guest-accessible areas and resort amenities.
• Check lighting, door locks, and report or address any potential safety hazards.
• Maintain a strong, visible presence by patrolling all resort amenities consistently throughout the shift.
• Provide Pool Gate coverage to control access, check for prohibited items, ensure towels usage policy, and maintain security.
• Staff the Front Entrance Gate, issuing parking passes, verifying access credentials, and controlling entry.
• Investigate and document incidents such as theft, auto accidents, guest complaints, and policy violations.
• Respond to medical emergencies and administer First Aid, CPR, and AED as needed.
• Monitor security systems and alarms; respond to suspicious behavior or intoxicated individuals.
• Maintain detailed daily activity logs and incident reports.
• Support the Front Desk with guest services as needed.
• Maintain confidentiality when handling guest or employee incidents.
• Maintain a professional appearance and demeanor, representing the resort to standards.
• Be prepared for shift variations, including outdoor assignments in different weather, weekends, evenings, and holidays.

Education

High School diploma or equivalent

Certificate of Completion in Safety and Security Training

CPR/First Aid/AED Certified

Valid driver license

Job description

South Seas on Captiva Island, part of Pyramid Global Hospitality, is seeking a Resort Safety Officer to join a team dedicated to guest safety and hospitality excellence. You will be the first point of contact for guest assistance and emergencies, ensuring a peaceful, welcoming environment.

We offer a competitive salary and benefits; 40 hours per week, 3:00 PM – 11:00 PM shifts, with weekends and holidays as required.