Resort Safety Officer

BENCHMARK; Captiva (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Low-cost Medical, Dental, Vision Plans

Paid Life Insurance

Short- and Long-Term Disability

Paid Time Off & Holidays

401(k) with Company Match

Commuter and Company-paid Toll Program

Unlimited Review Incentives

Complimentary Shift Meal

Job summary

South Seas, a Pyramid Global Hospitality resort on Captiva Island, Florida, seeks a Resort Safety Officer to ensure guest, owner, and associate safety and security. Responsibilities include patrols, incident reporting, medical response, and front desk support.

The role requires a high school diploma, CPR/First Aid/AED certification, and a valid driver's license; shifts are 3:00 PM–11:00 PM, with weekends/holidays required. Competitive benefits are provided.

Qualifications

• High School diploma or equivalent preferred.
• CPR/First Aid/AED/Heimlich Maneuver certification preferred.
• Certificate in Safety and Security Training preferred.
• Valid driver's license with acceptable driving record.

Responsibilities

• Patrol across the property and resort amenities to ensure safety.
• Check lighting and locks, report hazards.
• Maintain a strong visible presence during shifts, including pool decks and recreation areas.
• Staff the Front Entrance Gate, issue parking passes and verify access.
• Investigate incidents and document details (theft, accidents, guest complaints).
• Respond to medical emergencies and provideFirst Aid/CPR/AED as needed.
• Monitor security systems and alarms and respond to suspicious behavior.
• Maintain daily activity logs and incident reports.
• Assist Front Desk with guest services and deliveries as needed.
• Uphold confidentiality and maintain professional appearance.

Education

High School diploma or equivalent and/or experience in a hotel or related field preferred

CPR/First Aid/AED/Heimlich Maneuver Certified

Certificate of Completion in Safety and Security Training preferred

Valid driver license with acceptable MVR

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.What you will have an opportunity to do:Join our team as a Resort Safety Officer at South Seas!Imagine working where the beach is your backdrop and the sound of the waves greets you every day. South Seas on beautiful Captiva Island is looking for a Resort Safety Officer to help ensure the safety and security of our guests, owners, and associates. You’ll be the first point of contact for guest assistance and emergency situations, all while being part of a team dedicated to maintaining a peaceful, welcoming environment. If you're looking for a role where you can protect paradise, this is the opportunity for you!We offer a very competitive salary and generous benefits including:Low-cost Medical, Dental, Vision PlansPaid Life InsuranceShort- and Long-Term DisabilityPaid Time Off & Holidays401(k) with Company MatchCommuter and Company-paid Toll ProgramsUnlimited Review IncentivesComplimentary Shift MealOur Core Values:We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.Be AuthenticPractice HumilityCultivate TeamworkValue TimeBe TrustworthyOur Property:Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.RESPONSIBILITIES AT A GLANCEEnsure resort safety by conducting regular patrols across the entire property, including all guest-accessible areas and resort amenities.Check lighting, door locks, and report or address any potential safety hazards.Maintain a strong, visible presence by patrolling all resort amenities consistently throughout the shift, including pool decks, Bayview Fishing Pier, and recreation areas.Provide Pool Gate coverage to control access, check for prohibited items such as coolers or drink cups, ensure proper towel use, and maintain overall security.Staff the Front Entrance Gate, issuing parking passes, verifying access credentials, and controlling who enters the property to maintain a secure environment.Investigate and document incidents such as theft, auto accidents, guest complaints, and policy violations.Respond to medical emergencies and administer First Aid, CPR, and AED as needed.Monitor security systems and alarms; identify and appropriately respond to suspicious behavior or intoxicated individuals.Maintain detailed and accurate daily activity logs and incident reports.Support the Front Desk with guest services, including assisting with deliveries or special requests as needed.Uphold confidentiality when handling guest or employee incidents.Maintain a professional appearance and demeanor at all times, representing the resort in accordance with established standards.Be prepared for shift variations, including outdoor assignments in different weather conditions, weekends, evenings, and holidays.What are we looking for?EDUCATION & EXPERIENCEHigh School diploma or equivalent and/or experience in a hotel or a related field preferredCertificate of Completion in Safety and Security Training preferredCPR/First Aid/AED/Heimlich Maneuver Certified; can also arrange to have certification done through the resortMust have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record property specific-driving)PHYSICAL/MENTAL REQUIREMENTSResort Safety Officers work in fast paced environments. This job may be required to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity.HOURS REQUIRED40 hours per week, 3:00PM – 11:00PM shift, will be required to work weekends and/or holidays.While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel workload, rush jobs, or technological developments).Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.Compensation:$20.00-$20.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.