Resort Safety & Security Director

Herschend Family Entertainment Corporation; Branson (MO); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Free admission

Admission discounts for family

Food & merchandise discounts

401(k) & Profit Sharing

Health insurance

Mary's Well House

Job summary

Silver Dollar City Resort in Branson, MO, is recruiting a Director of Safety & Security to build and lead a comprehensive program protecting guests, associates, and property.

The role oversees risk assessments, training, incident investigations, and crisis management, coordinating with law enforcement and park security to ensure secure, welcoming guest experiences across a large resort and event spaces.

Qualifications

• Bachelor's degree in criminal justice, hospitality management, or related field, or equivalent experience.
• Minimum of 5 years in security, law enforcement, or military, with 2+ years in hospitality.
• CPR, AED, First Aid, and OSHA safety certification preferred.
• CPP/CLSD or similar credentials preferred but not required.
• Experience managing teams and coordinating emergency responses, safety protocols, and investigative processes.
• Working knowledge of fire safety, emergency response, loss prevention, access control, and surveillance systems.
• Proficiency with CCTV, security software, and reporting tools.
• Strong leadership, communication, and incident documentation skills.

Responsibilities

• Develop, implement, and maintain comprehensive safety and security protocols across the resort's 262 guest rooms, public areas, back-of-house spaces, and 21,000 square feet of flexible meeting and banquet space.
• Build and lead the on-property Safety & Security team, including a Safety & Security Supervisor and security staff, covering recruitment, training, scheduling, and performance evaluations to ensure consistent presence across all shifts.
• Serve as the resort's primary liaison with Silver Dollar City theme park security and safety operations, coordinating protocols, information sharing, and incident response given the resort's priority-access relationship with the park and guest movement between the two properties.
• Conduct regular risk assessments, internal audits, and safety inspections across guest rooms, public areas, and back-of-house spaces to identify and mitigate vulnerabilities.
• Coordinate with the Director of Human Resources on guest claims intake and workers' compensation reporting, serving as the operational point of contact for incident documentation while HR retains case administration.
• Oversee emergency response procedures and crisis management protocols; coordinate evacuation drills, fire safety training, and first aid certification programs for staff.
• Serve as the primary point of contact with local law enforcement, fire departments, and emergency response teams during incidents or emergencies.
• Ensure accurate documentation, investigation, and follow-up of all incidents including guest complaints, employee injuries, theft, accidents, and property damage.
• Monitor security systems, including surveillance cameras, alarm systems, key control systems, and access points; investigate abnormalities and report findings to senior leadership.
• Advise resort leadership on safety compliance, insurance requirements, and risk mitigation strategies aligned with federal, state, and local regulations.
• Develop and maintain policies related to loss prevention, asset protection, and emergency communication procedures.
• Educate employees on workplace safety protocols and promote a proactive safety culture across all departments.
• Monitor visitor access and delivery operations, ensuring all contractors and third-party vendors comply with resort policies and credentialing standards.
• Coordinate crowd control, credentialing, and logistical planning for weddings, conferences, and other large-scale banquet events, and for VIP visits.
• Collaborate with Engineering and IT departments to maintain physical and cyber security infrastructure and conduct periodic reviews of key systems.
• Prepare safety and incident reports for executive leadership and participate in quarterly safety review meetings.
• Manage contracts and service levels for outsourced security services or alarm monitoring systems, if applicable.
• Stay current on industry trends, threat assessments, and regional safety concerns through professional development and local networking groups.
• Support corporate reporting needs by submitting required data for insurance claims, liability tracking, and brand safety audits.
• Promote wellness and emergency preparedness campaigns to enhance employee awareness and readiness year-round.
• Comply with attendance rules and be available to work assigned schedules, including required travel, overtime, evenings, weekends, and holidays.

Skills

Leadership

Emergency response

Incident reporting

Training staff

Risk assessment

Communication

Multilingual

Education

Criminal justice degree

Hospitality management degree

Tools

Security software

CCTV systems

Key control programs

Reporting tools

Job description

Silver Dollar City Resort in Branson, MO, is recruiting a Director of Safety & Security to build and lead a comprehensive program protecting guests, associates, and property.

The role oversees risk assessments, training, incident investigations, and crisis management, coordinating with law enforcement and park security to ensure secure, welcoming guest experiences across a large resort and event spaces.