Gate Greeter

BENCHMARK; Captiva (FL); On-site; USD 51,577,000 - 56,537,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Gate Greeter Attendant for South Seas on Captiva Island, Florida. You will welcome guests, owners, and vendors at the resort gate, provide directions, issue parking passes, and help ensure a secure yet hospitable arrival experience.

This full-time, hourly role requires strong customer service, a professional appearance, and the ability to work outdoors in varied weather.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service or security preferred.
• Strong interpersonal and communication skills required.

Responsibilities

• Greet guests, owners and vendors at the resort gate and provide directions.
• Monitor and control access to the resort, ensuring only authorized individuals enter.
• Prepare and distribute parking passes for arrivals and manage decals.
• Log all passes and maintain records of entries and exits.
• Coordinate with Front Desk and Security to assist arrivals and guest needs.

Skills

Customer service

Security awareness

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

PMS

Key system

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.What you will have an opportunity to do:Our Property:Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.Our Core Values:We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.Be AuthenticPractice HumilityCultivate TeamworkValue TimeBe TrustworthyWe offer a very competitive salary and generous benefits including:Low-cost Medical, Dental, Vision PlansPaid Life InsuranceShort- and Long-Term DisabilityPaid Time Off & Holidays401(k) with 100% match up to 4 percentCommuter and Company-paid Toll ProgramsPOSITION OVERVIEWThe Gate Greeter Attendant plays a crucial role in ensuring the security and hospitality of South Seas. This position is responsible for attending the resort gate, greeting guests, owners, and vendors, and maintaining a welcoming yet secure environment. The attendant ensures that only authorized individuals enter the resort and assists them with directions, keys, parking passes, and other necessary information or services.RATE OF PAY Full-time, hourly at rate of $18.00WHERE WILL YOU WORK? Welcome gate of South Seas and Pool areasPOSITION OVERVIEWGreet Guests and Visitors:Warmly welcome guests, owners and vendors as they arrive at the resort gate.Be ready to assist, stationed in front of gate area, to provide efficient service.Gate Access Control:Monitor and control access to the resort, ensuring only authorized individuals enter.Open the gate for arrivals and ensure proper identification and permissions.Parking Pass ManagementPrepare and distribute parking passes for all arrivals, including resort guests, owners, and timeshare arrivals (as needed).Log all issued passes.Ensure updated and correct permanent parking decals are on vehicles (were needed).Tracking and DocumentationMaintain accurate records of all individuals who enter and exit the resort.Track where vendor, owners and guests are headed and provide necessary information to the appropriate departments.Directional AssistanceProvide clear and accurate directions to all guests, vendors, and owners ensuring they can easily locate their destination within the resort.Key ManagementProvide keys to guests and vendors as needed, ensuring all keys are tracked and returned.Conduct daily checks on the key box, sorting and returning keys to the Front Desk or Key Watcher system.Material DistributionHand out welcome packets, resort maps, and other materials to arrivals as required.Guest Services LiaisonAct as the first point of contact for vendors, guests, and owners at arrival, and communicate with and between guest services and security as needed.Coordinating with the Front Desk to assist with arrivals, departures, and any guest needs.Assist with guest arrivals and departures as needed, ensuring that all processes are followed, and guests receive the necessary support.System UseUtilize the resort's Property Management System (PMS), and Key System to access guest details, manage keys, and assist with other guest-related functions.Daily ReportingPrepare and submit daily reports of gate activity, including all ins and outs, key distribution, and any incidents or observations.Security PresenceMaintain a vigilant presence at the gate to deter unauthorized access and enhance the resort's overall guest service experience and security.Additional DutiesAssist with other tasks as assigned by the Guest Services Management Team, including assisting the Front Desk with basic functions related to arrivals and departures.What are we looking for?POSITION REQUIREMENTSEducation: High school diploma or equivalent.Experience: Prior experience in a customer service or security role is preferred.Skills: Strong interpersonal and communication skills, attention to detail, ability to handle multiple tasks, proficiency in using a Property Management System (PMS), and basic computer skills.Attributes: Friendly and welcoming demeanor, professional appearance, reliable, and able to work independently or as part of a team.PHYSICAL/MENTAL REQUIREMENTSThe position involves working outdoors in varied weather conditions.Requires standing for extended periods.HOURS REQUIRED 40 hours per week, flexible schedule, will be required to work weekends and/or holidays.Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.Compensation:$18.00-$18.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.