Resort Room Attendant & Guest Experience Pro

Capital Vacations, LLC; Breezy Point (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off and Paid Holidays

Career Growth

Medical/Dental with employer contribui

Voluntary Life Insurance, Disability,,

Aflac Insurance

Company-paid life insurance and long 


term disability

401 (k) retirement plan

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations, LLC is seeking a reliable Housekeeper to maintain cleanliness and orderliness of our facilities. You will perform cleaning tasks and ensure rooms and common areas are tidy and presentable, with strong organizational skills and a strong work ethic.

Responsibilities include preparing rooms, dusting, vacuuming, replenishing supplies, and reporting maintenance needs. We aim to exceed guest satisfaction scores and provide a welcoming, well-maintained environment for guests.

Qualifications

• High School Diploma/GED.
• Previous hotel-related experience.
• Strong attention to detail and a high standard of cleanliness.
• Ability to work in a fast-paced environment with accuracy.

Responsibilities

• Enter and prepare room for cleaning.
• Perform tasks including, but not limited to, dusting, vacuuming, mopping, cleaning bathrooms, removing and remaking beds, cleaning closets, etc. while following the standard operations procedures provided.
• Replenishing guestroom and bath supplies.
• Perform rotation cleaning duties (e.g., steam-clean carpets, spring cleaning, super cleaning, etc.) as required.
• Perform minor maintenance duties such as changing light bulbs, filters, etc.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times.
• Is familiar with resort services/features and local attractions/activities to assist guests' inquires.
• Respond to and resolve guest calls, guest requests, and guest complaints.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Update the status of rooms cleaned on the assignment sheet.
• Return and restock the cart at the end of the shift.
• Work to achieve and exceed guest satisfaction scores.
• Assist team members, being ready and available to lend a helping hand.
• All other duties as assigned.

Skills

Detail-oriented

Organizational skills

Guest relations

Reliable

Education

High School Diploma/GED

Job description

Capital Vacations, LLC is seeking a reliable Housekeeper to maintain cleanliness and orderliness of our facilities. You will perform cleaning tasks and ensure rooms and common areas are tidy and presentable, with strong organizational skills and a strong work ethic.

Responsibilities include preparing rooms, dusting, vacuuming, replenishing supplies, and reporting maintenance needs. We aim to exceed guest satisfaction scores and provide a welcoming, well-maintained environment for guests.