Resort Property Manager - Guest Experience & Operations

Equity LifeStyle Properties, Inc.; Sturgeon Bay (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Trainquil Timbers is seeking a Resort Manager to lead resort operations, ensuring outstanding guest experiences while meeting financial goals. You will manage resources, recruit and supervise staff, and oversee marketing efforts to attract new customers.

The role requires a Bachelor’s degree or equivalent experience and 5+ years in property management, preferably in RV/manufactured home communities. Proficiency in Microsoft Office and a valid driver’s license are essential.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years property management experience, preferably in an RV or manufactured home community setting.
• Strong operations skills and understanding of the complexities of this position.
• At least one year of experience in customer service and exceptional customer service skills.
• Excellent skills in Microsoft Office and other web-based applications.
• Valid driver’s license, good driving record and current auto insurance.
• Experience in sales and/or marketing preferred.

Responsibilities

• Provide exceptional customer service to residents and guests to ensure an excellent experience.
• Manage the resources and assets of the property, including buildings and amenities.
• Conduct marketing activities to attract new customers.
• Hire and manage resort employees.
• Prepare, manage and analyze the operational budget of the resort.
• Maximize the profitability of the property.
• Maintain the resort and ensure that it’s clean and attractive.
• Partner with the marketing team to attract new guests.
• Analyze, prepare and manage the operational budget of the resort to improve its profitability.

Skills

Customer service

Operations management

Marketing

Budget management

Team leadership

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Trainquil Timbers is seeking a Resort Manager to lead resort operations, ensuring outstanding guest experiences while meeting financial goals. You will manage resources, recruit and supervise staff, and oversee marketing efforts to attract new customers.

The role requires a Bachelor’s degree or equivalent experience and 5+ years in property management, preferably in RV/manufactured home communities. Proficiency in Microsoft Office and a valid driver’s license are essential.