Resort Pool & Beach Host – Energetic, Guest‑Focused

Loews Hotels & Co; Miami Beach (FL); On-site; USD 42,706,000 - 63,370,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid sick days

Vacation and holidays

Paid bereavement

Paid pet bereavement

Training & development opportunities

Career growth

Tuition reimbursement

Pet insurance

Complimentary meals for team members

Team member hotel rates

Job summary

Loews Miami Beach Hotel in South Beach is seeking a Guest-focused Recreation Attendant to energize pools, beaches, fitness areas and resort activities. You welcome guests, support daily programs, manage equipment and cabanas, and ensure experiences are seamless, engaging, and safe.

Candidates should have prior customer service or hospitality experience; CPR/AED and First Aid certification are preferred. Multilingual abilities are a plus, and comfort with outdoor work is helpful.

Qualifications

• Previous customer service or hospitality experience preferred.
• Recreation, fitness, or resort experience a plus.
• CPR/AED and First Aid certification preferred (or willingness to obtain upon hire).
• Lifeguard certification a plus depending on property needs.
• Strong communication and interpersonal skills.
• Confident facilitating small groups and family activities.
• Basic proficiency with Microsoft Office (Teams, Word, Excel) and POS systems.
• Knowledge of local attractions and outdoor/recreation practices.
• Multilingual abilities are a plus.

Responsibilities

• Greet guests at pools, beach areas, fitness centers, and recreation desks; provide information on amenities, hours, and programming.
• Host and support daily activities (e.g., fitness classes, lawn games, children’s crafts, movie nights, seasonal events).
• Create a warm, friendly atmosphere while maintaining Loews’ understated elegance and brand standards.
• Assist with cabana and chair reservations; escort guests to assigned locations and provide setup (towels, water, amenities).
• Anticipate guest needs; resolve concerns efficiently or elevate to the Recreation Manager when appropriate.
• Monitor recreation areas to ensure safety, capacity, and cleanliness; enforce property rules and local regulations.
• Set up, inspect, and break down daily equipment (e.g., umbrellas, lounge chairs, game sets, fitness accessories).
• Coordinate with Housekeeping and Engineering for cleanliness and maintenance needs; submit and follow up on work orders.

Skills

Customer service

Hospitality mindset

Communication

Safety awareness

Team player

Multilingual

Education

CPR/AED First Aid certification

Tools

Microsoft Office

Job description

Loews Miami Beach Hotel in South Beach is seeking a Guest-focused Recreation Attendant to energize pools, beaches, fitness areas and resort activities. You welcome guests, support daily programs, manage equipment and cabanas, and ensure experiences are seamless, engaging, and safe.

Candidates should have prior customer service or hospitality experience; CPR/AED and First Aid certification are preferred. Multilingual abilities are a plus, and comfort with outdoor work is helpful.