Resort Ops Supervisor F&B

The Marcus Corporation; Lake Geneva (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free meals

Discounted gym membership

Room discounts

Restaurant & theatre discounts

Free parking

Movie theatre coupons

Early wage access

Paid time off

Health insurance after 30 days

401k with employer match

Job summary

The Marcus Corporation’s Grand Geneva Resort & Spa seeks a Food & Beverage Resort Ops Supervisor to provide managerial support, training and leadership for restaurant and rooms operations at the Lake Geneva property.

You will oversee daily operations, ensure compliance with liquor regulations, and manage guest service excellence across departments, with opportunities for growth within Marcus Hotels & Resorts.

Qualifications

• Bartender's certificate required.
• Knowledge of Opera PMS and Micros POS.
• Ability to work flexible schedule including days, nights, weekends and holidays.
• Passion for hospitality and customer service.

Responsibilities

• Execute restaurant operations including food and beverage promotions, customer service and inventories.
• Lead the Front of the House staff in training the following: restaurant standards, wine service and customer service.
• Responsible for a working knowledge of the property management system (Opera) and all point of sales systems (Micros).
• Performs daily tasks including preparation of daily forecast, supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls.
• Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.
• Perform other duties as assigned.

Skills

Bartender's certificate

Customer service

Leadership

Tools

Opera PMS

Micros POS

Job description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Food & Beverage Resort Ops Supervisor at the Grand Geneva Resort & Spa, you will provide managerial support, training and leadership for the restaurant & rooms operations.

Grand Geneva in Lake Geneva is a 1,300 acre , AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

Execute restaurant operations including food and beverage promotions, customer service and inventories

Lead the Front of the House staff in training the following: restaurant standards, wine service and customer service

Responsible for a working knowledge of the property management system (Opera) and all point of sales systems (Micros)

Performs daily tasks including preparation of daily forecast , supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls.

Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.

Perform other duties as assigned.

What do you bring to the role?

Passionate about hospitality and is customer driven

Knowledge of Food & Beverage preparation

Ability to maintain composure and remain pleasant under high pressure situations

Ability to work independently, has good judgment, problem solving, and decision-making skills

Pride in your work by creating positive energy, excitement and fun.

Ability to work a flexible schedule including days, nights, weekends and holidays

Bartender's certificate required . Must be at least 18 years old to serve or pour alcohol.

Must have knowledge of food and beverage preparation and service of various alcoholic beverages.

Must be able to stand, walk, use hands, and reach for more than half of the normal work day ; Must work well under pressure.

What’s in it for you?

A free, well-balanced meal every shift

Discounted gym membership

Room discounts at Marcus Hotels & Resorts

Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

Free parking

“Two for one” movie theater coupons at Marcus Theatres

Ability to grow your career and transfer from one property to another

Early wage access

Paid time off

Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

And more!

Pay Rate: $18.00/hour

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.

Equal Opportunity Employer

My Profile

Create and manage profiles for future opportunities.

Wisconsin, Lake Geneva, Grand Geneva Resort

Wisconsin, Lake Geneva, Grand Geneva Resort

Wisconsin, Lake Geneva, Grand Geneva Resort