Resort Manager Duo #134

Cal-Am Properties, Inc.; Mesa (AZ); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

On-Site Housing & Utilities Included

Health, Dental, Vision, Vacation and

401K

Job summary

Cal-Am Properties, Inc. is seeking a dynamic two-person Resort Manager Duo to lead a large Mesa, Arizona resort community.

The roles cover operations leadership, team supervision, leasing, marketing, and resident engagement, with shared accountability for a premier resident experience. Each manager will live onsite in provided housing, collaborate closely to ensure smooth daily operations, strong tenant relations, and fiscal discipline across payroll, budgets, and service delivery.

Qualifications

• 3+ years of on-site management experience required.
• Two individuals must apply jointly as a team and reside onsite in the provided manager home.
• Strong leadership, communication, and organizational abilities are essential.

Responsibilities

• Lead day-to-day resort operations and manage staff.
• Oversee leasing, resident relations, marketing initiatives, and occupancy goals.
• Coordinate maintenance, vendor contracts, and capital improvement projects.
• Ensure compliance with Fair Housing regulations and company policies.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Customer service

Education

High School Diploma or GED

Bachelor’s Degree preferred

Tools

Yardi

Microsoft Office

Job description

Company Overview

Formed in 1988, Cal-Am Properties, Inc. is one of the largest privately held operators of RV resorts, manufactured home communities, and apartment communities in the United States. Through teamwork and dedication, our staff are valued as an important component to our total success. Everyone at Cal-Am is continually working today for tomorrow’s lifestyle, ensuring those we serve have an unparalleled experience of the highest quality.

Company Overview

Formed in 1988, Cal-Am Properties, Inc. is one of the largest privately held operators of RV resorts, manufactured home communities, and apartment communities in the United States. Through teamwork and dedication, our staff are valued as an important component to our total success. Everyone at Cal-Am is continually working today for tomorrow’s lifestyle, ensuring those we serve have an unparalleled experience of the highest quality.

Onsite Resort Management Duo

We are looking for a dynamic, high-energy Resort Manager Duo to join us as a two-person leadership team. The Management Duo will help create a vibrant, engaging resort atmosphere by planning, promoting, and participating in social events and recreational activities. This onsite role includes living in a provided manager residence and collaboratively overseeing all aspects of resort operations. Together, you will manage and support every phase of the resort’s day-to-day functions, including team leadership, property maintenance, budgeting, marketing initiatives, and fostering positive resident relations. This opportunity is based at a large, active resort community located in Mesa, Arizona.

Compensation:

$55,000 - $70,000

Benefits:

Health, Dental, Vision, Vacation and Sick, 401K. (On-Site Housing & Utilities Included)

Resort Manager Duo – Key Responsibilities

As a collaborative two-person leadership team, both managers share responsibility for delivering an exceptional resident experience, fostering a positive team culture, and ensuring smooth daily operations of the resort. Each role has primary areas of focus, while working closely together to support overall success.

Community Manager – Role 1 (Operations & Team Leadership Focus)

• Lead day-to-day resort operations, ensuring a welcoming, well-organized, and positive environment for residents and staff
• Build, mentor, and inspire a high-performing team through hiring, training, coaching, and ongoing support
• Promote a culture of friendliness, professionalism, and exceptional customer service
• Respond promptly and thoughtfully to resident and employee needs, always maintaining a cheerful and solution-oriented approach
• Oversee administrative and financial functions, including payroll processing, reporting, and invoice management
• Maintain accurate records of employee and resident interactions, incidents, and operational activities
• Identify challenges across the property and develop creative, effective solutions
• Plan, prioritize, and manage multiple responsibilities with energy, organization, and attention to detail
• Coordinate vendor services, assist with contract negotiations, and support capital improvement projects
• Ensure compliance with company policies, Fair Housing regulations, and landlord-tenant laws
• Support ongoing staff development and ensure completion of all required training programs

Community Manager – Role 2 (Resident Experience, Leasing & Lifestyle Focus)

• Create a vibrant, engaging resort atmosphere by planning, promoting, and participating in social events and recreational activities
• Build strong, positive relationships with residents, fostering a sense of community and belonging
• Oversee leasing activities, including applications, renewals, and occupancy goals
• Support marketing initiatives and outreach efforts to attract and retain residents
• Monitor market trends and recommend strategies to maximize occupancy and revenue
• Ensure timely collection of rent and accurate financial trackingConduct regular inspections of the property, amenities, and vacant sites to maintain high standards
• Partner closely with maintenance teams to ensure prompt, high-quality completion of service requests and preventative maintenance
• Oversee resident communications, including newsletters and updates
• Drive resident retention through excellent service, engagement, and responsiveness
• Ensure compliance with Fair Housing regulations and application review standards
• Collaborate daily with the co-manager to ensure consistency, efficiency, and a seamless resident experience

Shared Expectations for Both Roles

• Bring energy, positivity, and a genuine passion for customer service to every interaction
• Work collaboratively as a unified leadership team, supporting each other and the broader resort goals
• Approach challenges with creativity, professionalism, and a “can-do” attitude
• Deliver a high level of hospitality that makes residents feel valued, heard, and at home

Requirements

• Two individuals must apply jointly as a team and be able to reside onsite in the provided manager home
• 3+ years of experience in on-site management, supervisory experience required
• High School Diploma or GED required; Bachelor’s Degree preferred
• Strong leadership, communication, interpersonal, and organizational skills
• Ability to manage multiple priorities with professionalism in a fast-paced environment
• Prior property management or hospitality experience not required
• Experience with property management systems (e.g., Yardi) is a plus
• Computer knowledge and basic proficiency with Microsoft Office required
• Individuals must be outgoing, highly dynamic, energetic and want to be a part of an active resort community
• Both individuals must possess a valid driver’s license and a good driving record

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