Resort Manager

Advanced Outdoor Management; Iowa (LA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Full Benefits

Vision & Dental

PTO

Free site plus electric

Job summary

Advanced Outdoor Management seeks a dynamic Resort Manager to oversee the comprehensive operations of a premier hospitality destination. You will lead daily resort activities, ensuring exceptional guest experiences, operational excellence, and strong financial performance.

You will bridge strategic vision with daily execution, mentor department heads, and collaborate with marketing to align campaigns with seasonal events, all while upholding safety and regulatory standards.

Responsibilities

• Direct all daily resort operations across housekeeping, front office, and maintenance.
• Develop and implement strategic initiatives to improve guest satisfaction and drive repeat business.
• Lead, mentor, and evaluate department heads to build a high-performing team.
• Ensure adherence to health, safety, and regulatory standards.
• Manage vendor relationships and procurement for quality and cost efficiency.
• Resolve guest inquiries and complaints professionally to foster loyalty.
• Coordinate with marketing and sales to align operations with campaigns and seasonal events.

Skills

Computer literacy

Job description

Summary

We are seeking a dynamic and visionary Resort Manager to oversee the comprehensive operations of our premier hospitality destination. In this pivotal role, you will serve as the primary leader responsible for ensuring exceptional guest experiences, maintaining operational excellence, and driving financial performance. The ideal candidate will act as the bridge between our strategic vision and daily execution, fostering a culture of service excellence while managing diverse teams across all departments. This position is critical to sustaining our reputation as a top-tier destination, requiring a blend of strategic foresight and hands-on leadership to navigate the unique challenges of the resort environment.

Responsibilities

• Direct all daily resort operations, ensuring seamless coordination between housekeeping, front office, and maintenance departments.
• Develop and implement strategic initiatives to enhance guest satisfaction scores and drive repeat business.
• Lead, mentor, and evaluate department heads to cultivate a high-performing team culture aligned with organizational values.
• Ensure strict adherence to all health, safety, and regulatory standards throughout the property.
• Manage vendor relationships and oversee procurement processes to maintain quality and cost-efficiency.
• Resolve complex guest inquiries and complaints with professionalism, turning potential issues into opportunities for loyalty.
• Coordinate with marketing and sales teams to align operational capabilities with promotional campaigns and seasonal events.

Requirements

• Must be comfortable on a computer and utilizing various software programs

Benefits

• Full Benefits offered, Vision & Dental, PTO, free site plus electric