Resort Maintenance Tech II - Guest-Ready Fixes & Repairs

Hyatt Hotels Corporation; Charleston (SC); Hybrid; USD 55,000 - 82,000; Full time

Job summary

Hyatt Regency Lake Tahoe Resort, Spa and Casino in Incline Village, NV is seeking a Resort-Wide Maintenance Technician II to perform skilled maintenance across guest rooms, residences, public areas, and facilities.

You will troubleshoot plumbing, electrical, HVAC, appliances, carpentry, and building systems; respond to service requests with exceptional guest service; work with preventive maintenance programs; and support capital projects.

Qualifications

• High School Diploma or GED required; trade school education preferred.
• Minimum three (3) years of experience in hospitality or resort facilities maintenance.
• Advanced knowledge of plumbing, electrical, HVAC, appliance repair, carpentry, and general building maintenance.
• Experience diagnosing and repairing building systems independently.
• Certifications (EPA, HVAC, CPO, or similar) preferred.

Responsibilities

• Respond to guest requests and maintenance work orders within service standards.
• Troubleshoot, repair, and maintain plumbing, electrical, HVAC, appliances, and building systems.
• Perform routine and preventive maintenance on guestrooms, residences, public areas, and facilities.
• Document service requests and repairs in maintenance systems.
• Ensure work areas are clean, safe, and guest-ready after repairs.
• Support emergency maintenance, capital improvements, renovations, and special projects.

Skills

Troubleshooting

Electrical systems

HVAC

Plumbing

Carpentry

Guest service

Communication

Education

High School Diploma or GED

Trade school preferred

Tools

HotSOS

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

The Resort-Wide Maintenance Technician II is responsible for performing skilled maintenance, repairs, and preventive maintenance throughout the resort, including guest rooms, residences, public areas, food and beverage outlets, mechanical equipment, and resort infrastructure. This position requires advanced troubleshooting and repair abilities in plumbing, electrical, HVAC, appliance repair, carpentry, and general building maintenance. As a guest-facing team member, the Maintenance Technician II is expected to deliver exceptional customer service while responding to maintenance requests and facility-related concerns in a professional, timely, and effective manner. This role contributes directly to guest satisfaction, operational excellence, and the overall resort experience.

Essential Duties and Responsibilities

• Respond to guest requests, house calls, and maintenance work orders within established service standards.
• Troubleshoot, repair, and maintain plumbing, electrical, HVAC, appliance, mechanical, kitchen equipment, and general building systems.
• Perform routine and preventive maintenance on guestrooms, residences, public areas, mechanical systems, and resort facilities.
• Utilize HotSOS or other designated maintenance management systems to document service requests, response times, repairs, and completion status.
• Conduct inspections and repairs of guestrooms, residences, and VIP accommodations to ensure they are guest ready.
• Support emergency maintenance situations, operational needs, capital improvements, renovations, and special projects as assigned.
• Maintain cleanliness and organization of work areas, shops, storage locations, vehicles, tools, and equipment.
• Ensure all work areas are left clean, safe, and guest-ready following completion of repairs.
• Participate in facility inspections, inventory management, energy conservation efforts, and continuous improvement initiatives.
• Report unsafe conditions, accidents, or potential hazards immediately and comply with all company policies, safety standards, and operating procedures.
• Perform other duties as assigned.

Qualifications

Qualifications

• High School Diploma or GED required; technical, vocational, or trade school education preferred.
• Minimum three (3) years of experience in hospitality, resort, hotel, commercial facilities maintenance, or a related field.
• Advanced knowledge of plumbing, electrical systems, HVAC operations, appliance repair, carpentry, and general building maintenance.
• Experience independently diagnosing and repairing building systems and mechanical equipment.
• Working knowledge of preventive maintenance programs and computerized work order systems.
• EPA, HVAC, Certified Pool Operator (CPO), or other trade certifications preferred.
• Luxury resort or hospitality maintenance experience preferred.
• Must be legally authorized to work in the United States.
• Valid driver's license required and must meet resort driving standards.

Knowledge, Skills, and Abilities

• Strong troubleshooting, diagnostic, repair, and problem-solving skills.
• Ability to safely operate resort vehicles and transport guests in varying weather conditions, including rain, wind, and fog.
• Proficiency in the safe use of hand tools, power tools, testing equipment, and maintenance machinery.
• Excellent guest service, listening, communication, and interpersonal skills.
• Strong attention to detail and commitment to quality workmanship.
• Ability to accurately follow verbal and written instructions.
• Basic computer and mathematical skills.
• Ability to prioritize multiple assignments in a fast-paced environment while maintaining professionalism and composure.
• Ability to work independently with minimal supervision and collaboratively as part of a team.
• Strong conflict resolution and decision-making skills with the ability to handle situations diplomatically and tactfully.
• Professional appearance, demeanor, and conduct at all times.
• Passion for creating exceptional guest experiences and fostering a positive team-oriented environment.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and emergency call-ins.
• Ability to read, write, speak, and understand English.

Working Conditions / Physical Requirements

• Frequently stand, walk, bend, kneel, reach, climb ladders, and work in confined spaces.
• Lift, carry, push, and pull up to 50 pounds, with assistance when necessary.
• Work indoors and outdoors in varying weather conditions.
• Regular exposure to noise, temperature fluctuations, dust, chemicals, and mechanical equipment associated with maintenance operations.
• Must possess visual acuity sufficient to perform inspections, troubleshooting, repairs, and safely operate equipment.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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