Resort Learning & Development Lead

Knightsbridge Capital Corporation; Greenough (MT); On-site; USD 42,000 - 58,000; Full time

Job summary

Paws Up Montana is seeking a Learning & Development Specialist to support the execution of the resort’s learning strategy under the Learning & Development Manager. You will coordinate onboarding, compliance, and department training, and develop practical learning resources across the organization.

In this role you will coach trainers, monitor training effectiveness, and partner with People & Culture on LMS administration, ensuring consistent, high-quality learning experiences for staff across

Qualifications

• 2-4 years of experience in hospitality operations, luxury resort service, adult education, or human resources/learning & development within a guest-facing service environment strongly preferred.
• Solid understanding of adult learning principles, instructional design, coaching techniques, performance support, and Train-the-Trainer methodologies.
• Core skills include strong written and verbal communication, public speaking, group facilitation, project coordination, and interpersonal skills; highly organized and adaptable to changing operational priorities.

Responsibilities

• Coordinate, schedule, deliver, and document onboarding, operational, compliance, and department-specific training programs to ensure organized and consistent execution.
• Serve as a primary resource for department supervisors; coach leaders on demonstration, guided practice, real-time feedback, workplace reinforcement, and proficiency verification.
• Create, update, and maintain practical learning resources, job aids, SOPs, checklists, and guides; partner with subject matter experts to translate operational knowledge into effective training content.
• Observe training sessions and workplace learning activities; conduct regular training audits to identify opportunities for consistency and continuous improvement in service standards.
• Support supervisors in applying Train-the-Trainer practices; track required compliance training and partner with People & Culture on LMS/HRIS administration, reporting, and user support.
• Build strong working relationships with department leaders and People & Culture partners to identify skill gaps and design targeted training solutions.
• Perform additional operational assignments and learning projects as assigned by the Learning & Development Manager.

Skills

Hospitality operations

Adult education

Training & development

Public speaking

Communication

Coaching techniques

Project coordination

Interpersonal skills

Education

Bachelor’s degree in Education

Bachelor’s degree in Human Resources

Bachelor’s degree in Communications

Bachelor’s degree in Hospitality Management

Tools

Absorb LMS

Cornerstone LMS

Articulate 360

Microsoft Office

Job description

Paws Up Montana is seeking a Learning & Development Specialist to support the execution of the resort’s learning strategy under the Learning & Development Manager. You will coordinate onboarding, compliance, and department training, and develop practical learning resources across the organization.

In this role you will coach trainers, monitor training effectiveness, and partner with People & Culture on LMS administration, ensuring consistent, high-quality learning experiences for staff across