Luxury Resort Learning & Development Coach

Paw Up Montana; United States; Remote; USD 60,000 - 78,000; Full time

Job summary

Paw Up Montana is seeking a Learning & Development Specialist to drive the resort's learning strategy. You will coordinate onboarding, operational, compliance, and department training, while developing practical resources and coaching department supervisors to improve performance.

Collaborate with People & Culture on LMS administration, audits, and program effectiveness. This role blends training delivery with content creation across a luxury hospitality environment.

Qualifications

• 2–4 years of experience in hospitality operations, luxury resort service, adult education, or HR/LD within a guest-facing service environment is strongly preferred.
• Solid understanding of adult learning principles, instructional design, coaching techniques, performance support, and Train-the-Trainer methodologies.
• Strong written and verbal communication, public speaking, group facilitation, project coordination, and interpersonal skills; highly organized and adaptable to changing operational priorities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams); hands-on experience with Learning Management Systems (Absorb or Cornerstone LMS) and e-learning authoring tools (e.g., Articulate 360) strongly preferred.
• Work collaboratively, be enthusiastic, service-driven, and capable of building trust across all levels of the resort.
• Valid State Driver’s License; Bachelor’s degree in Education, HR, Communications, Hospitality Management, or related field is preferred.

Responsibilities

• Coordinate, schedule, deliver, and document onboarding, operational, compliance, and department-specific training programs to ensure organized and consistent execution.
• Coach department supervisors on demonstration, guided practice, real-time feedback, workplace reinforcement, and proficiency verification.
• Create, update, and maintain practical learning resources, job aids, SOPs, checklists, and guides; partner with subject matter experts to translate operational knowledge into effective training content.
• Observe training sessions and workplace learning activities; conduct regular training audits to identify opportunities for consistency and continuous improvement in service standards.
• Support supervisors in applying Train-the-Trainer practices; track required compliance training and partner with People & Culture on LMS/HRIS administration, reporting, and user support.
• Build strong working relationships with department leaders and People & Culture partners to identify skill gaps and design targeted training solutions.
• Perform additional operational assignments and learning projects as assigned by the Learning & Development Manager.

Skills

Public speaking

Group facilitation

Project coordination

Interpersonal skills

Written communication

Verbal communication

Education

Bachelor's degree in Education, Human Resources, Communications, Hospitality Management, or related field

Tools

Absorb LMS

Cornerstone LMS

Articulate 360

Job description

Paw Up Montana is seeking a Learning & Development Specialist to drive the resort's learning strategy. You will coordinate onboarding, operational, compliance, and department training, while developing practical resources and coaching department supervisors to improve performance.

Collaborate with People & Culture on LMS administration, audits, and program effectiveness. This role blends training delivery with content creation across a luxury hospitality environment.