Resort LEAD – Retail & Guest Experience

Noble House Hotels & Resorts; Saint Simons (GA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

FREE Jekyll Island annual parking pass

FREE team member meals

Hotel & Dining Discounts Nationwide

On-Demand Pay – Access Your Pay Before

Career Growth Opportunities

Job summary

Jekyll Island Club Resort, part of Noble House Hotels & Resorts, is seeking a Gift Shop Team Lead to deliver outstanding guest service and lead the retail team at our historic island property.

You will supervise associates, maintain merchandise presentation, and support store operations while contributing to a memorable guest experience on Jekyll Island.

We offer on-demand pay, team member meals, parking passes, and nationwide discounts, with opportunities for career growth.

Qualifications

• Previous retail, hospitality, or customer service experience preferred.
• Friendly, professional, and guest-focused personality.
• Strong communication and interpersonal skills.
• Comfortable assisting guests with purchases and recommendations.
• Ability to accurately handle cash and point-of-sale transactions.
• Organized with strong attention to detail.
• Dependable and able to work independently as well as part of a team.
• Flexible availability, including weekends and holidays as needed.
• Positive attitude and genuine desire to provide exceptional hospitality.

Responsibilities

• Lead by example in delivering exceptional guest service and creating a welcoming shopping experience.
• Assist with supervising, training, and retail associates.
• Support daily opening and closing procedures and ensure store readiness.
• Assist with inventory control, receiving shipments, replenishment, and cycle counts.
• Support sales goals, promotional activities, and resort retail initiatives.
• Help ensure accurate transactions, proper cash handling procedures, and compliance with resort policies.
• Communicate operational needs and opportunities to the Gift Shop Supervisor.
• Assist the Retail Supervisor with daily shop operations.
• Help create an elevated retail experience that reflects the character of our historic resort.

Skills

Retail experience

Hospitality

Customer service

Cash handling

Communication skills

Interpersonal skills

Organizational skills

Team leadership

Job description

Description

Love retail, beautiful surroundings, and creating a great guest experience? Join the team at the iconic Jekyll Island Club Resort!Join Our Team and Enjoy:

• FREE Jekyll Island Annual Parking Pass
• FREE Team Member Meals
• Hotel & Dining Discounts Nationwide
• On-Demand Pay – Access Your Pay Before Payday

Job Type

Part-time

Description

Love retail, beautiful surroundings, and creating a great guest experience? Join the team at the iconic Jekyll Island Club Resort!Join Our Team and Enjoy:

• FREE Jekyll Island Annual Parking Pass
• FREE Team Member Meals
• Hotel & Dining Discounts Nationwide
• On-Demand Pay – Access Your Pay Before Payday
• Career Growth Opportunities

The RESORT

Step into the history, charm, and timeless elegance of Jekyll Island Club Resort and Jekyll Ocean Club—part of the Noble House Hotels & Resorts collection.

Located on beautiful Jekyll Island, our resort offers an extraordinary setting surrounded by historic architecture, coastal scenery, exceptional dining, weddings and special events, and endless opportunities for recreation.

Come work where others come to vacation and become part of a team dedicated to creating unforgettable experiences for every guest.

The JOB

The Gift Shop Team Lead supports the daily operations of the retail shop by providing excellent guest service, assisting with team leadership, maintaining merchandise presentation, and helping ensure profitable store operations

What You’ll Do:

• Lead by example in delivering exceptional guest service and creating a welcoming shopping experience.
• Assist with supervising, training, and retail associates.
• Support daily opening and closing procedures and ensure store readiness.
• Assist with inventory control, receiving shipments, replenishment, and cycle counts.
• Support sales goals, promotional activities, and resort retail initiatives.
• Help ensure accurate transactions, proper cash handling procedures, and compliance with resort policies.
• Communicate operational needs and opportunities to the Gift Shop Supervisor.
• Assist the Retail Supervisor with daily shop operations
• Help create an elevated retail experience that reflects the character of our historic resort

We’re looking for someone who is friendly, polished, dependable, detail-oriented, and genuinely enjoys interacting with people. Retail, hospitality, or customer service experience is a plus, but a welcoming personality and willingness to learn are just as important.

The BENEFITS

In return, we offer a competitive compensation package that includes:

• Competitive pay
• FREE team member meals
• FREE Jekyll Island annual parking pass
• 401(k) plan with employer matching after one year
• Paid time off and holidays
• Food and hotel discounts at Noble House Hotels & Resorts nationwide for you and your family
• Career growth and advancement opportunities
• On-Demand Pay – access your pay before payday

Our CULTURE

The passion of our people is our greatest asset. As part of Noble House Hotels & Resorts, we are proud to be part of a collection of distinctive luxury hotels and resorts known for memorable destinations and exceptional hospitality.

Our team members are welcoming, hardworking, dependable, and passionate about creating experiences our guests will remember long after they leave Jekyll Island.

Our VALUES

At Noble House, our values guide the way we work, serve our guests, and support one another:

Rooted in Family

• Stay A While
• Come As You Are
• Pay It Forward
• Do The Right Thing
• Make Things Better
• Happy To Help

Requirements

To be successful in this role, you will need:

• Previous retail, hospitality, or customer service experience preferred
• Friendly, professional, and guest-focused personality
• Strong communication and interpersonal skills
• Comfortable assisting guests with purchases and recommendations
• Ability to accurately handle cash and point-of-sale transactions
• Organized with strong attention to detail
• Dependable and able to work independently as well as part of a team
• Ability to maintain an attractive, organized, and guest-ready shop
• Comfortable standing for extended periods and assisting with stocking merchandise
• Flexible availability, including weekends and holidays as needed
• Most importantly, a positive attitude and genuine desire to provide exceptional hospitality

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Please make sure to update all of your job postings that are posted now and ones that you will open in the future with this statement. If you have any questions, please let me know.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.