Bell Captain

Noble House Hotels & Resorts; Saint Simons (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Free Jekyll Island annual parking pass

Free team member meals

Job summary

Jekyll Island Club Resort is seeking an experienced and professional Bell Captain to oversee daily bell services and ensure exceptional guest experiences from arrival through departure.

The Bell Captain will coordinate and supervise bell staff, manage luggage handling and delivery, oversee valet parking operations, and ensure efficient guest transportation and assistance services. This role requires strong leadership and a commitment to outstanding service.

Qualifications

• Strong leadership, organizational, and communication skills are essential.
• Ability to manage daily operations and support team members.
• Resolve guest concerns and collaborate with Front Office.

Responsibilities

• Oversee daily bell services from guest arrival to departure.
• Coordinate and supervise bell staff, luggage handling, and delivery.
• Oversee valet operations and guest transportation services.
• Collaborate with Front Office to ensure seamless guest experiences.

Skills

Leadership

Organizational skills

Communication skills

Guest service

Job description

The RESORT:

Experience the history and grandeur of the Jekyll Island Club Resort and the Jekyll Ocean Club Resort, two of the newest properties in the Noble House Hotels & Resorts collection. Truly an icon with so many stories to tell. Along with accommodations at the two resorts, and the Cottages, there are 5 F&B outlets, extensive in-door and outdoor event venues, and comprehensive recreational activities on the island. Come and be a part of the excitement and spend every day in sunny paradise with beautiful views!

Description

Join Our Team and Enjoy:

• FREE Jekyll Island Annual Parking Pass
• FREE Team Member Meals

The RESORT:

Experience the history and grandeur of the Jekyll Island Club Resort and the Jekyll Ocean Club Resort, two of the newest properties in the Noble House Hotels & Resorts collection. Truly an icon with so many stories to tell. Along with accommodations at the two resorts, and the Cottages, there are 5 F&B outlets, extensive in-door and outdoor event venues, and comprehensive recreational activities on the island. Come and be a part of the excitement and spend every day in sunny paradise with beautiful views!

The JOB

Jekyll Island Club Resort is seeking an experienced and professional Bell Captain to oversee daily bell services and ensure exceptional guest experiences from arrival through departure.

The Bell Captain is responsible for coordinating and supervising bell staff, managing luggage handling and delivery, overseeing valet parking operations, and ensuring efficient guest transportation and assistance services. This position serves as a key point of contact for arriving and departing guests while maintaining the resort's luxury hospitality and service standards.

The ideal candidate will demonstrate strong leadership, organizational, and communication skills, with the ability to manage daily operations, support team members, resolve guest concerns, and collaborate effectively with the Front Office team. A commitment to professionalism, operational efficiency, and exceptional guest service is essential for success in this role.

The BENEFITS:

In return, you are rewarded with a competitive compensation package, including:

• Competitive pay
• Affordable medical, dental, vision, long-term and short-term disability, and life insurance benefits. Pet insurance too!
• 401k plan with employer matching after 1 year
• Complimentary meals
• Paid time off and holidays
• Free Jekyll Island annual parking pass
• Food & hotel discounts at Noble House Hotels & Resorts nationwide, for you and your family
• Career growth opportunities
• On-Demand Pay - Your Pay before Payday

Our CULTURE

The passion of our people is our greatest asset. We are a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. We provide our guests and members with exceptional service and most memorable experiences. People who best fit Jekyll Island Club Resort are sharp, hardworking, and reliable team players.

Our VALUES

• Rooted In Family - Stay A While - Come As You Are - Pay It Forward - Do The Right Thing - Make Things Better - Happy To Help.

Requirements

To be successful in this position, we're looking for an amazing people connector who thrives on creating experiences. This role requires skills such as patience, empathy, a desire to take care of others and ability to have FUN.

Additional requirements include:

• Valid U.S. driver’s license with clean driving record
• Fluency in English
• Provide legible communication and directions.
• Ability to consistently lift, pull and push a moderate weight of 50 lbs.
• Flexible schedule preferred

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.