Resort IT Technician: Network & Systems Support

Great Wolf Lodge; Fitchburg (MA); On-site; USD 57,859,000 - 68,880,000; Full time

Benefits offered by this job

Annual bonuses

Paid time off

Other perks

Job summary

Great Wolf Lodge in Fitchburg, MA is hiring an IT Technician to provide technical support for lodge systems. You will report to the IT Manager and handle workstation and printer setup, local server administration, network monitoring, and backups.

Responsibilities include supporting PMS and POS, administering and maintaining networks, assembling and repairing equipment, training staff on systems, and ensuring policy compliance.

Qualifications

• Associates degree in IT or related field (or equivalent combination of education/experience).
• Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience
• Demonstrated proficiency in Microsoft Office suite
• Successful completion of criminal background check and drug screen

Responsibilities

• Work closely with on property staff on systems related issues pertaining to the PMS, POS
• Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort
• Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office
• Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies
• Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed
• Administer and enforce GWR license agreements for compliance budgetary accuracy
• Work closely with members of the GWR IT team
• Maintain accurate inventories of equipment while maintain an organized, safe and clean work area
• Assist the corporate IT on projects and support related issues in the field or at the corporate office
• Prioritize projects and support workload at the resort
• Conduct regular training sessions to keep the knowledge base at the properties current

Skills

O365

Microsoft Office

Network tech

TCP/IP

Ethernet

Desktop OS

Hardware

AV support

Microsoft Certification

Education

Associates degree in IT

Tools

SCCM

Cisco

Server virtualization

Job description

Great Wolf Lodge in Fitchburg, MA is hiring an IT Technician to provide technical support for lodge systems. You will report to the IT Manager and handle workstation and printer setup, local server administration, network monitoring, and backups.

Responsibilities include supporting PMS and POS, administering and maintaining networks, assembling and repairing equipment, training staff on systems, and ensuring policy compliance.