Resort Housekeeping Leader - Elevating Guest Experience

Grand Pacific Resorts; Princeville (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Grand Pacific Resorts is seeking a Housekeeping Manager to oversee all aspects of housekeeping operations at their Princeville location. This role requires excellent leadership, communication, and problem-solving skills to ensure exceptional guest experiences.

The ideal candidate should have a minimum of 3 years in rooms management, particularly in housekeeping operations, with a strong focus on customer service and conflict resolution. The position emphasizes working collaboratively with a diverse team.

Qualifications

• Minimum of 3 years of experience in rooms management, focusing on housekeeping operations.
• Strong customer service orientation and ability to lead a team in a fast-paced resort environment.
• Ability to communicate in Spanish preferred but not required.

Responsibilities

• Overseeing all aspects of housekeeping operations at the resort.
• Providing exemplary customer service to guests and owners.
• Coordinating with Maintenance and Front Office teams for seamless operations.

Skills

Customer service

Communication

Conflict resolution

Time management

Leadership

Microsoft Excel

Organizational skills

Education

High school diploma or equivalent preferred

Tools

Microsoft Word

Microsoft Outlook

Job description

Grand Pacific Resorts is seeking a Housekeeping Manager to oversee all aspects of housekeeping operations at their Princeville location. This role requires excellent leadership, communication, and problem-solving skills to ensure exceptional guest experiences.

The ideal candidate should have a minimum of 3 years in rooms management, particularly in housekeeping operations, with a strong focus on customer service and conflict resolution. The position emphasizes working collaboratively with a diverse team.