Resort Housekeeping Director — Guest Experience Leader

Westin Rancho Mirage Golf Resort & Spa; Rancho Mirage (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) and retirement plans

Hotel discount program

Career development opportunities

Job summary

Westin Rancho Mirage Golf Resort & Spa seeks a Director of Housekeeping to oversee all housekeeping operations across guest rooms, public areas, and back-of-house spaces. You will lead a large team, ensure brand standards, and partner with Front Office and Engineering to optimize room availability and service delivery.

The role emphasizes guest satisfaction, associate development, and financial stewardship, including budgeting, labor controls, and inventory management.

Qualifications

• Bachelor’s degree preferred; high school diploma or equivalent required.
• Experience leading large housekeeping teams in a full-service hotel or resort.
• Bi-lingual in English and Spanish is a plus.

Responsibilities

• Lead all Housekeeping operations to meet brand standards across guest rooms, public areas, and back-of-house spaces.
• Maintain exceptional cleanliness, presentation, and guest satisfaction; conduct regular inspections.
• Partner with Front Office and Engineering to optimize room availability and maintenance resolution.
• Provide coaching, performance management, and development opportunities for staff.
• Develop staffing plans, monitor budgets, and manage labor/resources to align with occupancy and business needs.

Skills

Leadership

Communication

Team-building

Financial acumen

Problem-solving

Education

Bachelor’s degree in Hospitality Management (preferred)

High school diploma or equivalent

Tools

Hotel management systems

Computer applications

Job description

Westin Rancho Mirage Golf Resort & Spa seeks a Director of Housekeeping to oversee all housekeeping operations across guest rooms, public areas, and back-of-house spaces. You will lead a large team, ensure brand standards, and partner with Front Office and Engineering to optimize room availability and service delivery.

The role emphasizes guest satisfaction, associate development, and financial stewardship, including budgeting, labor controls, and inventory management.