Resort Guest Services Associate — Ski Pass Included

POWDR; Snowbird (UT); Sur place; USD 17 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Ski pass

Staff discounts

Medical insurance

401k

Partner discounts

Free commuter shuttles

Résumé du poste

Snowbird is seeking Resort Guest Service Associates to greet guests and identify their needs inside the Mountain Center and at the Lesson Center Desk. You will assist with product recommendations, sales transactions, and seasonal Ski Check duties while delivering a welcoming experience.

You'll use various sales programs and training to help guests choose Snowbird experiences and tours, share resort information, and ensure safety. Flexible shifts and weekend availability are required.

Qualifications

• Strong guest service skills. Previous work in guest or customer services, concierge, valet, resort sales, or similar guest-facing role preferred.
• This is a high energy job with constant interactions with guests. Team members should be able to multi-task, maintaining a kind and confident demeanor while processing requests and sales transactions.
• Role requires the ability to solve problems that arise, without constant supervision from management team. Associates should be prepared to acknowledge issues and respond to guests with positive solutions.
• A willingness to quickly and efficiently pair guests with services and products to suit their needs.
• Basic computer skills and familiarity with sales platforms such as RTP, Flaik, and Square are a plus.
• Eagerness to learn new skills and embrace a constantly changing environment are encouraged.
• Strong communication skills.
• Able to lift up to 40 pounds.
• At least 18 years of age.

Responsabilités

• Identify the best Snowbird product available to meet the needs of each guest.
• Work with a variety of sales and software programs to sell available products and book reservations/services for guests.
• Seasonally, operate Snowbird’s Ski Check by managing check ins and outs, processing product sales, and organization at the ski check sheds.
• Maintain the Mountain Center space to provide a welcoming and positive environment for every guest.
• Acknowledge and resolve any guest service or safety concerns brought to your attention.
• Provide information about Snowbird resort to guests on a constant basis, answering questions accurately and providing resources as appropriate.
• Promote Snowbird’s full range of products by encouraging guests to challenge themselves on a progressive path in a safe and exciting manner.
• Work with your Snowbird teammates in a variety of departments to ensure a seamless guest experience.
• Seasonally, maintain the Wasatch Mine daily and/or weekly.

Connaissances

Guest service

Communication

Problem solving

Teamwork

Outils

RTP

Flaik

Square

Description du poste

Snowbird is seeking Resort Guest Service Associates to greet guests and identify their needs inside the Mountain Center and at the Lesson Center Desk. You will assist with product recommendations, sales transactions, and seasonal Ski Check duties while delivering a welcoming experience.

You'll use various sales programs and training to help guests choose Snowbird experiences and tours, share resort information, and ensure safety. Flexible shifts and weekend availability are required.