Resort Guest Experience Specialist

Mii amo; Sedona (AZ); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Mii amo, located at Enchantment Resort in Sedona, seeks an outgoing Front Desk Associate to welcome guests, handle check-in/check-out, and coordinate services to ensure an exceptional stay.

You will collaborate with housekeeping and other departments, resolve guest needs, and maintain accuracy in billing and guest records while upholding standards and delivering warm, personalized service.

Qualifications

• Must have strong written and verbal communication skills.
• Able to prioritize multiple tasks in a fast-paced environment.
• Strong guest and team member relations skills essential.

Responsabilités

• Represent the resort to guests throughout all stages of their stay.
• Check-in and check-out guests efficiently within time standards.
• Direct guest requests to the proper departments and follow through to resolution.
• Maintain high level of customer service in line with resort standards.
• Assist with phone coverage and greet guests professionally.

Connaissances

Excellent communication

Organizational skills

Multitasking

Guest relations

Computer skills

Formation

High school diploma or equivalent

Outils

Visual One

Description du poste

Mii amo, located at Enchantment Resort in Sedona, seeks an outgoing Front Desk Associate to welcome guests, handle check-in/check-out, and coordinate services to ensure an exceptional stay.

You will collaborate with housekeeping and other departments, resolve guest needs, and maintain accuracy in billing and guest records while upholding standards and delivering warm, personalized service.